About Us

FCF Fire & Electrical is seeking a highly organised and customer-focused Administration Assistant to support our day-to-day operations while playing a key role in servicing our national client accounts.

This is an excellent opportunity for someone who enjoys a varied role, thrives in a rapid-paced environment and takes pride in delivering exceptional customer service. Working closely with our National Key Accounts Manager, you'll help coordinate maintenance schedules, manage client communications and ensure administrative processes run smoothly.

About the Role

As our Administration Assistant, you will provide administrative support across the business while assisting with the coordination and management of national client requirements.

Key responsibilities include:
Providing general administrative support to the business
Answering and directing phone calls and email enquiries
Preparing quotations, reports and client documentation
Scheduling and coordinating service appointments and maintenance works
Assisting with national client work orders and service requests
Monitoring client portals and ensuring tasks are actioned within required timeframes
Liaising with technicians, subcontractors, suppliers and clients




Updating and maintaining accurate records across business systems
Assisting with invoicing, purchase orders and administration tasks as required

About You To be successful in this role, you will have:
Previous experience in an administration, customer service or coordination role
Excellent written and verbal communication skills
Solid organisational and time management abilities
High attention to detail and accuracy
The ability to prioritise competing tasks and meet deadlines
Experience working with service-based software systems such as SIMPRO (desirable but not essential)

What We Offer
Supportive and collaborative team environment
Opportunities for career development and career growth
Diverse and engaging work with a variety of clients and projects
The opportunity to be part of a growing and respected industry leader

How to Apply

If you're organised, motivated, and enjoy building strong client relationships while keeping operations running smoothly, we'd love to hear from you.

Please submit your resume and a brief cover letter outlining your experience and suitability for the role.

Applications will be reviewed as they are received.

📌 Administration Assistant Hervey Bay
🏢 FCF Fire and Electrical
📍 Hervey Bay