Job Description

Role Brief: Customer Care Reporting & Insights Analystn
Contract Duration: 6 monthsn
Function: Customer Care, Customer & Commercialn
Role Type: Business-based contract resourcen
Reporting to: Quality & Performance Leadn
Location: Melbournen
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Role Purposen
Support Customer Care through the delivery of accurate, timely reporting, data analysis and actionable insights to improve operational performance, customer outcomes and management decision-making.n
Key Responsibilitiesn

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Prepare, maintain and distribute regular operational and performance reports.
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Analyse customer care data to identify trends, performance gaps, emerging issues and improvement opportunities.
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Develop and enhance Excel-based reporting, dashboards and analytical tools.
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Consolidate and interpret data from multiple business systems and sources.
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Streamline and automate reporting processes to improve efficiency, accuracy and consistency.
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Support ad hoc analysis and reporting requirements for Customer Care leadership.
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Key Skills & Capabilitiesn

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Advanced Excel proficiency, including pivot tables, complex formulas, data manipulation and reporting.
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Strong data literacy, analytical thinking and attention to detail.
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Experience developing operational reports, dashboards and performance insights.
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Ability to translate data into transparent, practical business insights.
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Strong working knowledge of Excel, Power Query, Power BI and Power Automate experience highly desirable.
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Exposure to AI-enabled analytics, automation and productivity tools advantageous.
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Ability to work independently and engage effectively with operational stakeholders.
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Ideal Backgroundn
Experience in business reporting, operational analytics or performance analysis, ideally within a customer service, contact centre or operational workplace.n
Key Deliverable: Reliable business-as-usual reporting, improved visibility of Customer Care performance and more productive, insight-driven reporting processes.n

📌 Customer Care Reporting & Insights Analyst Melbourne
🏢 Method Recruitment Bullhorn
📍 Melbourne