Trax Usa Corp in Melbourne is seeking a Product Support Specialist to manage day-to-day ticketing and help shape service objectives. You’ll triage incidents, provide 1st/2nd line IT support, and work with Engineering and Product teams to capture feedback and feature requests.
You’ll also create metrics, CSAT dashboards, and drive process improvements for the support desk in a rapid-growing setting.
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📌 Aviation It Product Support Specialist – 1st/2nd Line Melbourne
🏢 Trax USA
📍 Melbourne
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