Senior Contact Centre Leader — Ops, Cx & Performance Ballarat

Senior Contact Centre Leader — Ops, Cx & Performance Ballarat

17 Oct
|
Hire Resolve.Com
|
Ballarat

17 Oct

Hire Resolve.Com

Ballarat

Hire Resolve is recruiting for senior contact centre leadership across Australia. You will oversee multi-channel operations, coach leaders, and drive KPI-based performance while balancing cost-to-serve and customer outcomes.

You will partner with WFM for forecasting and scheduling, implement QA and training programs, and deliver actionable performance reports to senior stakeholders. The role offers solid career progression and a energetic work workplace.
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📌 Senior Contact Centre Leader — Ops, Cx & Performance Ballarat
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