Customer Service Coordinator – Sydney Hapag‑Lloyd

We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract. Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.

Responsibilities
This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
Accurately and professionally process customer requests, in an effective and timely manner within the customer service team.
Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
Ensure compliance with regulatory requirements.
Assist in resolving enquiries for both internal and external customers in a timely and qualified manner related to Shipment, documentation, Invoices and claims.




Comply and follow Hapag‑Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and Experience
Open‑Minded & Positive Attitude
Customer Focus with a proactive customer service mentality
Problem‑solving mindset
Effective communication skills and ability to take initiative.
Ability to work under pressure
Enthusiast team player
Proficiency with basic user application systems (e.g. MS Office Suite)
Very good command of written and spoken English.

Ideal candidates would also have
Basic work experience in liner shipping or freight forwarding.
Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)

Perks and Benefits include
Fulfilling career with a supportive team
Continuous development prospects
Collaborative work environment
Hybrid work arrangements after probation completion
Monthly events and celebrations.
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