Event Force (part of ACESGroup) are a leading provider of customer experience solutions to the venues and events industry. The business continues to grow as a partner of choice to the industry for high quality customer service.

We are seeking motivated casual event customer service staff to work in the box office providing ticketing sales and resolution at a major concert event in Townsville on Saturday 7th November 2026. Shifts commence around 4pm and finish around 9pm (applicants must be available for this event).

We are looking for fun, outgoing, professional team members who are passionate about providing exceptional customer experiences.

This is casual employment in line with venue event schedules. Shift prospects may also exist in the future for those interested in working with Event Force, however applicants for this role MUST be available to work in Townsville on Saturday 7th November.

You will be:
Selling Tickets
Providing General Customer Service
Resolving Ticketing Queries
Scanning Tickets

Applicants should highlight relevant or transferable experience in these roles.

What you need:
Must be available to work Saturday 7th November 2026 in Townsville (from 4pm)
Reliability,



punctuality, and attention to detail
Exceptional personal presentation
The ability to follow procedures
Outstanding service with a smile
Appropriate work rights in Australia

Why work with Event Force?

In addition to a fun team atmosphere at the country’s best events, Event Force also offer;
Training opportunities (via ACESGroup internal Registered Training Organisation)
Minimum 4-hour shifts
Attractive rates of pay
Versatile rostering
Future growth opportunities/career pathway

Event Force is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.

ABN: | ACN: | M/L: | ASIAL Member: | RTO: 90024 | VIC: PSBL S. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
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📌 Customer Service Box Office Event Staff – Townsville, Qld
🏢 Australian Concert and Entertainment Security
📍 Townsville