Talent International is currently recruiting multiple Customer Service Agent to work for the NSW Government , based in Parramatta. This position is a 4-month contract with a view to be extended, and the role pays $37.50 per hour + Super.

7.5 hours a day / 37.5 hours a week

Adaptable/Hybrid working options available

About the Role

The program delivers crisis payments and energy support worth millions of dollars annually.

In this role, you will:
Assess customer eligibility for government assistance programs
Communicate with customers via phone and email
Liaise with energy retailers to coordinate support for customers
Provide explicit, accurate and empathetic customer service




Work within established frameworks to make eligibility decisions
Meet KPIs in a rapid-paced, high-volume environment

About You

We are looking for candidates who have:
Experience in high-volume contact centre or customer service environments
Solid communication skills (written and verbal)
Ability to quickly learn and apply complex information
A proactive, adaptable and can-do attitude
High attention to detail and integrity in decision-making
Confidence working with vulnerable or distressed customers
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📌 Customer Service Agent Parramatta
🏢 Talent
📍 Parramatta