About the role

This is a busy, diverse role at the centre of Deanes Coaches Group's Sydney operation. No two days are the same. You'll work closely with the operations team, drivers and customers to make sure every trip runs smoothly.

Key responsibilities
Preparing and sending charter quotes
Managing charter bookings, including final details checks and booking amendments
Booking tours, taking payments and keeping customers informed
Handling operational administration: lost property enquiries, complaints and compliments, driver and customer communication, and general admin
Answering general enquiries by phone and email

About you
Experience in travel, tours, or bus and coach operations
Confident using Microsoft 365
Organised, with robust attention to detail
Comfortable in a high-volume setting




A genuine team player with a positive, helpful approach to customers and colleagues

Benefits
Full-time permanent position based at Auburn depot
Comprehensive training, so you'll be supported from day one
A friendly, supportive Sydney-based team
The chance to work with a family-owned business that values its people
Variety across charter, tours, school services and major contracts

About us

Deanes Coaches Group is a family-owned and operated bus and coach company. We run charter, tours, private school services, FlixBus, Snowy 2.0 and TrainLink services. We're growing our Sydney team at our Auburn depot.

📌 Charter And Tours Reservations Officer Auburn Full Time
🏢 Deanes Coaches
📍 Auburn