AusNeb Group Pty Ltd trading as AusNeb IT Solutions is seeking a suitably qualified and experienced ICT Support and Test Engineer to maintain, support, test and improve ICT systems and applications across multiple business locations. This is a permanent, full-time position offering an opportunity to work with a growing organisation and contribute to the ongoing improvement of its technology infrastructure and business systems.
Key responsibilities
Providing technical support, troubleshooting and resolving hardware, software, network and application-related issues across multiple business locations
Monitoring, maintaining and improving ICT systems, business applications and network infrastructure to ensure reliable and efficient daily operations
Developing and implementing software testing procedures, test cases and quality assurance processes to identify system defects, technical issues and performance limitations
Conducting functional, integration and system testing of business software, databases and applications to verify performance, reliability and compliance with operational requirements
Investigating, diagnosing and resolving software defects, application errors, system failures and technical performance issues, including liaising with external ICT service providers where required
Supporting the installation, configuration, maintenance and upgrades of operating systems, software applications, network devices and other ICT infrastructure
Maintaining and supporting business databases, SQL queries, Microsoft Excel reporting systems, Power BI dashboards and application interfaces to ensure accurate data processing and reporting
Implementing and monitoring appropriate ICT security measures, data backup procedures, system access controls and disaster recovery processes
Preparing and maintaining technical documentation, including system specifications, testing reports, troubleshooting procedures,



user guides and ICT support records
Collaborating with management, operational staff and external ICT providers to identify technology requirements and recommend appropriate technical solutions
About you
Bachelor's degree or higher qualification in Information Technology, Computer Science, Software Engineering, Information Systems or a closely related discipline
At least one year of relevant professional experience in ICT technical support, software testing, systems administration or a closely related ICT role
Sound knowledge of Microsoft Windows operating systems, computer networks, hardware, software applications and ICT troubleshooting
Practical experience in software testing, quality assurance, defect identification and technical problem resolution
Working knowledge of SQL, databases, Microsoft Excel and Power BI
Ability to interpret business data, maintain reporting systems and troubleshoot application interfaces
Strong analytical, problem-solving, organisational and communication skills
Ability to work independently and provide technical support across multiple business locations
Competitive annual salary of AUD $80,000 – $90,000 plus superannuation
Permanent, full-time employment with 38 working hours per week
Opportunities for professional development and career progression
Exposure to diverse ICT systems, software applications and business technologies
A supportive and collaborative working workplace
Opportunity to contribute to ongoing technology improvements and digital transformation projects
About us
AusNeb Group Pty Ltd trading as AusNeb IT Solutions is a growing Australian business operating across multiple retail locations. Our operations rely on integrated information technology systems, business applications, databases and digital reporting platforms to support daily business activities, operational efficiency and customer service.
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📌 Ict Support And Test Engineer (Sydney)
🏢 AusNep Group
📍 Sydney