Company DescriptionSodexo is a people business, employing over 400,000 people worldwide and thousands in Australia.
Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being.
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact.Job DescriptionReporting into the Director Marketing & Digital APAC E&R;, the Marketing and Brand Advisor isresponsible for designing, developing, and implementing resident-centric brands, services, experiences, and engagement marketing campaigns that enhance resident experience for residents and create value for clients.The role combines consumer insights, service innovation, brand development, customer experience, and stakeholder engagement to create differentiated service offerings that drive participation, satisfaction, and community connection across Sodexo sites.Working closely with Operations, Business Development, and internal stakeholders, the role supports growth opportunities, develops consumer-facing solutions, and ensures brands, offers, and services are consistently implemented to standard across the portfolio.Knowledge & SkillsEssentialStrong stakeholder management and relationship-building skills.Experience developing brands and executing engagement campaigns.Excellent communication and presentation skills.DesirableExperience within remote services, hospitality, accommodation, mining, energy, or resources sectors.Experience in customer experience (CX), community engagement, or resident experience programs.Event management experience.Responsibilities1.
Consumer Experience & Service InnovationDevelop resident-focused brands, services, and experiences using consumer insights and market trends.Enhance resident engagement via ongoing marketing campaigns, satisfaction,



and participation across site services and programs.Identify opportunities to improve and differentiate Sodexo's customer experience offering.2.
Business Development & Client SupportPartner with Business Development teams to develop customer experience solutions that support growth and retention.Create brand presentations, proposal content, value propositions, and supporting materials for tenders and client meetings.3.
Brand & Service StandardsDevelop and maintain brand guidelines, service standards, playbooks, and implementation toolkits.Ensure consistency in the design and delivery of resident-facing brands, offers, and services across the portfolio.4.
Stakeholder EngagementBuild solid relationships with Operations, Clients, Site Leadership, and Business Development teams.Facilitate collaboration and alignment between stakeholders to achieve business and client objectives.5.
Implementation & Continuous ImprovementConduct site visits to support implementation of programs, services, and customer experience initiatives.Perform brand and service audits to ensure compliance with established standards.Monitor performance, identify improvement opportunities, and share best practices across the portfolio.QualificationsDegree in Marketing, Communications, Business, Hospitality, or related discipline.3-5 years' experience in marketing, consumer engagement, customer experience, or community engagement roles.Additional InformationCompetitive pay and job security in an essential services industryAccess to 100+ retail discounts and multiple salary packaging optionsGreat teamwork and a solid group of people around you!
Opportunities for training and career progression within SodexoApply NowReady to start your next adventure?
Submit your resume outlining your experience and availability.
If shortlisted, one of our recruiters will contact you for a phone interview to answer your questions and share more about the role.

📌 Marketing & Brands Advisor | Mon To Fri 38 Hours | Balcatta Support Centre (Western Australia)
🏢 Sodexo
📍 Western Australia