Seeking energetic and empathetic Customer Service Representatives to support our clients customers through their travel journeys.
Whether it's answering policy questions, assisting with claims, or providing reassurance in tough moments - you'll be the friendly voice they remember.About the Role Working in a busy call centre, you'll handle a high volume of inbound calls from customers needing assistance with travel insurance policies, claims, or emergencies.
This is a role for someone who thrives under pressure, communicates with clarity and compassion, and is passionate about delivering excellent service.Key ResponsibilitiesAnswer inbound customer calls with professionalism and careProvide accurate information about travel insurance policies and claimsAssist with policy changes, cancellations, and general enquiriesSupport customers during urgent or distressing travel situationsMaintain detailed and accurate records in internal systemsWork collaboratively within a supportive,



team-based environmentWhat We're Looking ForPrevious experience in a high-volume customer service or call centre roleStrong communication skills with a calm and empathetic approachAbility to work across a rotating roster (including evenings, weekends, and public holidays)Robust attention to detail and ability to work efficiently under pressureInsurance or travel industry experience is a bonus, but not essentialBenefitsWork for a well-regarded Travel Insurance Company.Progression and development opportunities as the company continues to grow.Ongoing training and development.Sydney CBD location with work from home flexibility (3 days in office per week).
Vibrant team culture, working alongside a supportive and friendly team.Great opportunity for someone to develop in the travel space and liaise with a range of clients.65k + super + uncapped commission.

📌 Customer Service Consultant (Sydney)
🏢 Kennedy Reid
📍 Sydney