Sydney (Circular Quay) | SaaS | Compliance and RegTech | Full Time or Part Time
Think and Grow is a specialist executive search and growth talent partner supporting high growth technology and SaaS businesses across Australia and globally.
We work closely with founders and leadership teams to build commercial, product, and operational capability at critical stages of growth.
We are representing an Australian SaaS business helping regulated industries such as real estate, legal, accounting and financial services handle sensitive customer data.
The platform covers identity verification, AML/CTF compliance, secure data storage and consent-based sharing in one place.
Demand is strong and the team is hiring a Customer Success Manager.
This role suits someone with a customer success, onboarding, or implementation background who enjoys working directly with clients and translating business needs into practical outcomes.
You will be highly client facing, running onboarding sessions, delivering training, and ensuring successful implementation across small, mid tier and enterprise customers.
Key Responsibilities
Run the twice weekly onboarding sessions for new customers, then the follow up compliance sessions for customers who have onboarded their first few clients
Turn the existing step by step guides and session scripts into short, pre-recorded, human-led training content
Check in with customers onboarded in the past month to see if they are happy,



need extra training or should be pointed to a session
Run discovery with customers and understand how they use the platform
Act as the trainer for larger enterprise clients when training is rolled out to their teams
Review and improve the onboarding email sequence
Spot places where customers could use the platform more, and pass those opportunities to sales
Feed customer feedback back to product and tech
What They Are Looking For
2 to 5 years in Customer Success, Onboarding, Implementation, Account Management or a similar client facing role
SaaS experience is essential
Background in RegTech, FinTech, LegalTech, PropTech, or Financial Services highly valued
Experience in a startup or scale up, ideally having worked closely with a founder
Warm, confident communicator who can run a discovery conversation even when they don't yet know every answer
Comfortable presenting to groups and training people on a product
Tech savvy and quick to pick up a new platform
Proactive, and keen to improve how things are done
Why This Role
Office at Circular Quay with harbour views and a gym in the building
Hybrid - In office Monday to Thursday, work from home Friday
Part time (3 or 4 day) arrangements may be considered for the right person
If you enjoy working with people, teaching them something helpful and helping businesses get compliance right, this is a strong opportunity to make an immediate impact.
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📌 Customer Success Manager (Sydney)
🏢 Think Grow
📍 Sydney