Help shape the technology experience for thousands of colleagues across CBAJoin a highly visible, customer-focused support team where no two days are the sameBuild your technical support capability while making a real impact on colleague experience6-Month Maximum Term Contract / Internal Secondment OpportunitySee Yourself in the teamThe technology division delivers the Group's world leading information technology capability.
The End User Experience Platform are committed to 'Driving better experiences for our colleagues'.
They are responsible for enabling our colleagues to work securely from any device, anytime, anywhere.DE?
K are a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our CommBank campus sites.Do work that mattersIn this secondment/ Max Term Contract role, you will be responsible for ensuring the continuity of technology services by providing timely, high quality IT solutions to our colleagues.
You will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives.
This position will develop your ability to build strong relationships with colleagues at all levels.
You will get the prospect to ensure the expedited and fit for purpose planned and reactive maintenance of technology tools and services are delivered for our staff.Your Skills And ExperienceYou will be an experienced technical support specialist, guided by ITSM best practice principles.




Your excellent communication, interpersonal and stakeholder management skills will be key to your success in this role.In your skills toolkit, we'd be keen to see;Level 1/ Level 2 Tech support experience for: Windows and MacOS, VPN Solutions, iOS platformsGeneral IT knowledge with a passion for learning new technologiesDemonstrated ability to maintain composure in high velocity situationsAbility to navigate through ambiguity to gather relevant information and deliver informed, risk sensitive and evidence based solutionsProactive approach to problem solving and task managementExcellent organisation and time management skills with the ability to prioritise effectively, and the flexibility to pivot as requiredThis role is based in Perth and requires onsite attendance Monday to Friday from 8:00am to 4:30pm, providing direct support to colleagues and ensuring a high-quality technology experience.What's In It For YouAn inclusive, and collaborative team led by a true advocate for the teamExcellent career progression opportunitiesLimitless learning, personal and professional development opportunitiesCompetitive remuneration with performance based bonus incentivesEnviable employee benefits across banking, health and educationWe're aware of some accessibility issues on this site, particularly for screen reader users.
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📌 Desk Consultant, Perth Cbd
🏢 Commonwealth Bank
📍 Perth