Customer Service Officer (Youth Projects)We're looking for a friendly, organised and people-focused Customer Service Officer to join our Employment & Training team in Melbourne's west.As the first point of contact at one of our Youth Projects hubs, you'll play a big part in creating a space where young people, visitors and staff feel welcome from the moment they walk through the door.It's part customer service, part administration and part keeping‐the-place-running-smoothly.
You might be helping someone find the right support, organising appointments, answering enquiries or making sure the team has what they need to get on with the day.Most importantly, you'll help us deliver high impact support with no judgement.
Full stop.What you'll be doingCreating a warm, welcoming and inclusive front‐of‐house experienceHelping young people, visitors and stakeholders with enquiries and connecting them with the right personManaging reception, phone calls, appointments and meeting room bookingsSupporting the team with everyday administration and accurate record keepingKeeping site supplies, visitor processes and general hub operations on trackPitching in, solving problems and helping make the experience better for everyone who uses our servicesWhat we're looking forYou're someone who genuinely enjoys helping people and can bring calm, organisation and good energy to a busy environment.You'll also bring:Experience in customer service, administration or a similar people‐facing roleA Certificate III in Community Services,



Employment Services or related studyStrong communication and interpersonal skillsGreat organisation and time managementConfidence working with people from different backgrounds and lived experiencesThe ability to work independently while still being a outstanding team playerYou'll also need full Australian working rights and be willing to maintain a current Working with Children Check and National Police Check.A bit about usWe are an independent, registered charity providing frontline support to at‐risk individuals across Melbourne to open pathways out of poverty and homelessness, breaking the cycle of disadvantage.
Our work is focused on respect, client‐centred care and harm prevention.
Through our holistic model of care, we support people to live longer, healthier lives with meaningful employment and a stronger sense of belonging, safety and security.Why should you work with us?
At Youth Projects we are very lucky to have a highly passionate and big energy team.
We love what we do and we have fun doing it, all the while keeping things professional!




We are dedicated to providing a flexible environment to help you get on top of your work‐life balance and we prioritise personal development every step of the way by providing regular training and internal development opportunities.Most importantly, every day you get to see the way your work impacts real people in your community.Our benefitsFree & locally roasted coffee at the office, every dayGenerous salary packaging benefits to boost your take‐home payAdditional tax‐free salary packaging on meals & entertainment expensesFlexible work environment & flexibility to take extra unpaid leave for travel while working17.5% Annual Leave LoadingEmployee wellbeing initiatives like the Employee Assistance ProgramAdditional paid leave for caregiving, wellbeing, family violence, study PLUS an extra five personal leave daysDiversity & InclusionAt Youth Projects, we value the unique experiences, perspectives and contributions that a diverse workforce brings.
We are committed to creating a safe, inclusive and welcoming workplace for all and actively encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and people of all genders, sexualities and identities, including members of the LGBTIQA+ community.Safety screeningYouth Projects is committed to being a child‐safe organisation, providing an environment where children who come into contact with the organisation feel safe.
Youth Projects has zero tolerance for child abuse and is committed to the safety and wellbeing of all children and young people.
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