Are you passionate about technology, problem-solving, and delivering exceptional service that makes a real impact in healthcare?
We're looking for a Field Service Engineer / Customer Support Specialist to join a globally recognised clinical diagnostics company and help ensure the reliability and performance of critical laboratory instrumentation across Queensland.About the organisation and the positionA leading international manufacturer of IVD instruments and reagents is seeking a technically minded Field Service Engineer / Customer Support Specialist to support its growing customer base across QLD.The organisation partners with hospitals and pathology laboratories to provide advanced diagnostic solutions.As a key member of the customer support team, you'll play an important role in maintaining the performance of laboratory analysers while delivering responsive, high-quality technical support to customers.This is a full-time, hybrid role combining on-site field service activities (50%) with telephone-based technical support (50%).
You'll be responsible for installing, maintaining, troubleshooting and repairing diagnostic instruments, alongside guiding customers remotely through technical issues, instrument operation and maintenance.Initially offered as a 6-month contract, this opportunity should transition into an ongoing permanent position for the successful candidate.ResponsibilitiesProvide technical telephone support and online troubleshooting to hospital and laboratory customersGuide customers remotely on instrument operation, applications, fault diagnosis and maintenanceConduct on-site troubleshooting,



repairs, component replacements and corrective maintenanceSchedule and perform preventative maintenance in line with established service timelinesInstall and de-install laboratory instruments in accordance with company specifications and safety requirementsCarry out instrument software and hardware updates and upgradesMaintain appropriate spare parts inventory and manage stock requirementsBuild and maintain strong relationships with customers, providing responsive and professional technical supportRecord service calls, interventions, complaints and maintenance activities accurately in company systemsEnsure all service documentation meets company quality, safety and regulatory requirementsWork collaboratively with internal teams to maintain service standards and continuously improve customer satisfactionSkills and experienceTertiary qualification in Biomedical Engineering, Health Engineering or a related scientific or technical disciplineAt least two years' experience in a similar role within medical diagnostics, the in vitro diagnostics (IVD) industry or a related healthcare environmentHands-on experience working with laboratory equipment,



medical instrumentation or hospital-based technologiesStrong technical troubleshooting skills, including the ability to diagnose hardware, software and connectivity issuesGood IT and computer networking skillsExcellent communication and interpersonal skills, with the ability to explain technical concepts clearly to customersA proactive, customer-focused approach with a strong commitment to service qualityHighly organised, reliable and comfortable working autonomously while collaborating with a wider teamAdaptable, detail-oriented and committed to maintaining accurate technical documentation and quality standardsCurrent driver's licence and willingness to travel to customer sites across Queensland (90% of existing customers are located in the Brisbane metro area)Queensland Government Restricted Electrical Work licence is mandatory (if you don't hold one already, you will need to obtain one before joining the organisation)What's on offerAn chance to join a globally recognised specialist in diagnostic laboratory instrumentationA varied role combining hands-on field engineering, technical troubleshooting and remote customer supportExposure to sophisticated diagnostic technologies used in hospital and pathology laboratoriesA collaborative and supportive team environment that values technical expertise and customer relationshipsThe opportunity to develop your technical capabilities through ongoing exposure to diagnostic instrumentationAn initial 6-month contract with progression to a permanent ongoing position for the successful candidate
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📌 Field Service Engineer / Customer Support Specialist – Qld (Brisbane)
🏢 Tardis Group
📍 Brisbane