Must Have Skills:
Understanding of contact Center Cloud domain : Amazon Connect
for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills
Understanding of the Contact Center domain
Nice to Have Skills:
enhancement of AI capabilities in our Contact Centre to
service our customers
Detailed Job Description
Mandatory Skills
·
5+ years
experience
·
Understanding of
the Contact Center domain
·
Amazon connect
·
Business Analyst skills
Responsibilities
·
Interact with
Business teams to gather Requirements.
·
Interact with Implementation /
Support teams to refine requirements
·
Create required documentation to
communicate requirements between project implementation and Business Teams.
📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.