Who are Asuria?
We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities.
We are a company that beats to an
Enterprising Heart
and our mission is to inspire, support and guide participants to unlock their full potential.
Our people are at the heart of everything we do!
What will you do?
Your role involves provision of a high-quality administrative and customer support such as:
Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels
Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
Receive customer feedback, complaint and desired resolution accurately and thoroughly.
Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder's information and service details are correctly documented in the CRM system
Who are you?
Skills and experience we would like you to bring include:
High level verbal and written communication skills
Time management and organisational skills, and attention to detail
Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery




Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)
Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)
A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment.
Successful candidates must set up a myID in order to access Government data aligned to role.
What can we offer you?
All Asurians enjoy a raft of Employee Benefits including:
Access to career development opportunities
Up to 15 weeks of paid Parental Leave
Bonus Leave days
Salary Sacrificing for Superannuation and Novated Leasing
Employee discount program covering a range of goods and services
How do you join the team?
If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click
Apply
!
If you need any adjustments to participate in our recruitment process, please let us know in your application.
Alternatively, please contact us directly at
******
to advise your adjustment requirements.
Asuria is proud to be recognised as a
Diversity Council Australia (DCA) Inclusive Employer for *********
.
This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive.
When you join Asuria, you'll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn't just a policy, it's part of who we are.
Asuria is an Equal Employment Prospect (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples.
As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.

📌 Customer Service Specialist (Sydney)
🏢 Asuria Australia
📍 Sydney