Assistant Operations Officer
Division:
Revenue NSW, Taxes and Grants, in the Parking Space Levy Service Delivery Optimisation team
Clerk Grade:
5/6
Salary:
$102,936 - $113,579 + Superannuation
Employment Type:
Ongoing, Full-time
Location:
Any Revenue location (Parramatta, Maitland, Gosford, Lithgow or Wollongong)
Applications Close:
Sunday 25th October **** [at 11:59pm]
About Revenue NSW
Revenue NSW is the state's principal revenue management agency and forms part of the Department of Customer Service.
Our purpose is to contribute to a prosperous, protected and fair society by resolving fines, administering grants, and undertaking debt recovery activities.
About the team
The Parking Space Levy Service Delivery Optimisation team turns operational evidence, customer insights and identified service gaps into practical improvements.
Working across customer education, proactive communications, debt, processes, automation, data quality and system improvements, the team designs and embeds solutions that improve customer, operational and compliance outcomes.
This is an opportunity to join a new and evolving workstream, contribute to meaningful improvements from the ground up and work collaboratively with operational, technical and specialist teams across Revenue NSW.
The current SDO model is intended to investigate known service problems, design and embed improvements, and transition mature processes into ongoing business ownership.
Your day-to-day
In this role, you will:
Identify operational trends, service gaps and improvement opportunities using data, customer insights, staff feedback and process information
Prepare and validate customer cohorts and help coordinate proactive communication, education and engagement activities
Draft clear and technically accurate customer information, operational guidance, procedures and business requirements
Document and analyse workflows, including customer touchpoints, operational hand-offs and opportunities for process or system improvement
Support testing, defect management,



implementation activities and post-release reviews for new or improved processes and systems
Maintain project schedules, action records, governance registers and performance reporting while working with stakeholders to progress agreed outcomes.
To be successful in this role you will demonstrate:
Strong written communication skills, with the ability to translate detailed or technical information into clear, accurate and audience-appropriate content
curiosity and analytical thinking, including an interest in understanding how legislation, systems, processes, data and customer experiences interact
Sound organisation and attention to detail, with the ability to manage wide-ranging work, maintain accurate records and respond constructively to changing priorities
Initiative and practical problem-solving skills, including the ability to investigate an issue and help turn findings into achievable actions
Confidence working autonomously while building productive and collaborative relationships with stakeholders across different teams
Adaptability, a commitment to learning and the confidence to raise risks, ask thoughtful questions and respectfully offer alternative perspectives.
How to Apply
To apply submit a cover letter and a current resume (of no more than five pages) which clearly details your skills and experience as relevant to the capabilities as set out in the role description.
For any questions relating to the role please contact Bethan Howard at ******
Working at DCS
35-hour working week, with opportunities for flex leave where additional hours are worked.
Flexible, hybrid working arrangements with office locations across NSW.




Access to learning tools for ongoing professional development.
Health and wellbeing programs.
Salary Grade 5/6, with the base salary for this role starting
at $102,936 base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Amber Ellis via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Sunday 25th October **** [at 11:59pm]
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Assistant Operations Officer (New South Wales)
🏢 the original
📍 New South Wales