Level 2 Service Desk & Field Support - Managed Services Provider (MSP)We are a leading TSP (Technology Solutions Provider) with a national presence going through massive growth.We are utilising acquisitions as our growth strategy to become a leader in the Technology Services space for Australia, which includes 24/7 NOC, Support, Cloud, Telecomm services - to name a few.
Our current primary offices are in Sydney, Central Coast, Brisbane, Gold Coast, Melbourne and Bundaberg.We are looking for an experienced Service Desk & Field Support technician with excellent customer service skills to join our exciting tech team in our Castle Hill office in Sydney.You must have the ability to resolve a range of issues for our diverse customer base across a range of technologies while delivering a personal touch.Main Duties & ResponsibilitiesProviding support services both Onsite and RemoteWork as part of a growing team to deliver the best possible outcomesTroubleshooting Operating System and application issues (Microsoft Windows / Mac OS)Microsoft 365 Administration (Exchange/SharePoint/Device Management)Active Directory Administration (On-Premises Active Directory, Azure Active Directory and Hybrid)Onsite visits to provide direct support where requiredInstalling and configuring computer hardware onsite (Desktop/Laptop/Networking Equipment)Liaise and engage with 3rd party vendors for escalations as requiredUsing a ticketing system (ConnectWise Manage) for real-time record managementMaintain and update internal documentation using IT GlueOngoing vendor, industry training & certifications (e.g. Microsoft, Sophos, Datto,



Fortinet - to name a few)Required SkillsA great attitude and willingness to learn recent technologiesPrevious experience in an MSP support role is essential (minimum 2 years Level 2)Strong Windows Desktop Operating System experienceOutstanding End user support and confident telephone mannerMicrosoft 365 Administration and Support experience (Admin Portal/Exchange/SharePoint/OneDrive) Modern WorkspaceGood understanding of Networking Technologies (DHCP/DNS/LAN/WLAN/WAN)Business Application Support experience (IE: Microsoft Applications, MYOB and Accounting Applications, Dropbox, Adobe CC, etc.)Experience with ticketing systems (ConnectWise Manage desirable)Experience with RMM systems (Datto RMM desirable)Experience with Backup Technologies (Datto/StorageCraft desirable)Experience with Antivirus/XDR Technologies (Sophos desirable)Server support experience would be considerably advantageous, although not essentialPersonal AttributesA valid NSW driver's license and your own roadworthy carExcellent communication and customer service skillsExceptional attention to detailOutstanding Time management skills and ability to stick to schedulesAbility to work autonomously and within a teamEager to continuously grow and improve technical skillsConsistently presentable and punctualPersonal development - ongoing training around industry certificationsExposure to a multitude of sites and network environments/technologies within SME, Enterprise and Government.Exposure to various projects and deploymentsGreat team environment and culture
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📌 Level 2 Service Desk & Field Support - Managed Services Provider (Msp) (Sydney)
🏢 IT&C
📍 Sydney