Fitzroy IT supports small businesses and not-for-profits across Melbourne with their technology.
We're good at it, and we're growing.We're looking for an L2/L3 engineer who wants to be the person clients see.
You'll spend much of your week on site with our MSP clients, fixing problems in person and getting to know their staff.
You'll also keep tickets, time and documentation up to date as you go.What you'll doBe the regular, visible face of Fitzroy IT at scheduled client site days, plus ad hoc visitsInstall, configure and troubleshoot workstations, printers, network gear and softwareOnboard and offboard users and devices across our managed security stackSupport client networks on site and remotelyRespond to phishing reports, compromised accounts and endpoint alertsLog every request in Jira, keep your queue moving, and record your time dailyRespond to and action alerts for your clientsEscalate with clear notes when something needs a senior engineer, and guide L1 staff when neededWhat you'll bringAt least 2 years in an MSP or similar multi-client support roleAt least 5 years of industry experienceMicrosoft 365, Entra ID and Intune, plus Google WorkspaceWindows, macOS, Windows Server and Active DirectoryNetworking fundamentals: DNS, DHCP, TCP/IP, VPN, VLANs, WiFi, switches and firewalls (Experience with Fortinet, Sophos or Ubiquiti )Experience with an RMM and a ticketing platformExperience Web & Emails hosting & SetupClear, friendly communication with non-technical peopleA current driver's licence and your own vehicleSecurity awareness & familiarity with the Essential Eight or other security frameworks.Veeam, VMware or Hyper-VSIP and IP telephonyPowerShell or other scriptingExperience with AWS,



Azure or GCPMicrosoft or Fortinet certificationsExperience supporting not-for-profitsYou don't need to tick every box.
We want strong fundamentals and a willingness to pick up the rest with us.The kind of person you are:Passionate about technology trends and the industry in generalA lateral thinker who thrives when troubleshootingPositive attitude and detail-drivenCommercially mindedReliableWork proudUsed to working to a deadline with multiple tasks on the go at onceThe opportunityFitzroy IT supports small businesses and not-for-profits across Melbourne with their technology.
We're good at it, and we're growing.We're looking for an L2/L3 engineer who wants to be the person clients see.
You'll spend much of your week on site with our MSP clients, fixing problems in person and getting to know their staff.
You'll also keep tickets, time and documentation up to date as you go.What you'll doBe the regular, visible face of Fitzroy IT at scheduled client site days, plus ad hoc visitsInstall, configure and troubleshoot workstations, printers, network gear and softwareOnboard and offboard users and devices across our managed security stackSupport client networks on site and remotelyRespond to phishing reports, compromised accounts and endpoint alertsLog every request in Jira, keep your queue moving, and record your time dailyRespond to and action alerts for your clientsEscalate with clear notes when something needs a senior engineer,



and guide L1 staff when neededWhat you'll bringAt least 2 years in an MSP or similar multi-client support roleAt least 5 years of industry experienceMicrosoft 365, Entra ID and Intune, plus Google WorkspaceWindows, macOS, Windows Server and Active DirectoryNetworking fundamentals: DNS, DHCP, TCP/IP, VPN, VLANs, WiFi, switches and firewalls (Experience with Fortinet, Sophos or Ubiquiti )Experience with an RMM and a ticketing platformExperience Web & Emails hosting & SetupClear, friendly communication with non-technical peopleA current driver's licence and your own vehicleSecurity awareness & familiarity with the Essential Eight or other security frameworks.Bonus pointsVeeam, VMware or Hyper-VSIP and IP telephonyEmail security: SPF, DKIM, DMARCPowerShell or other scriptingExperience with AWS, Azure or GCPMicrosoft or Fortinet certificationsExperience supporting not-for-profitsYou don't need to tick every box.
We want robust fundamentals and a willingness to pick up the rest with us.The kind of person you are:Passionate about technology trends and the industry in generalA lateral thinker who thrives when troubleshootingEnthusiasticPositive attitude and detail-drivenCommercially mindedReliableWork proudUsed to working to a deadline with multiple tasks on the go at onceWhat we offer$80,000 to $90,000 + superPhone allowanceTraining and certification budgetVariety beyond day-to-day support.
We're an AWS Advanced Tier Partner and Datadog partner, with cloud, development and observability work happening alongside the MSP practice.A small, senior team where your work is noticed, and a clear path into senior support, infrastructure or cloud projects
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📌 It Support Engineer (Melbourne)
🏢 Fitzroy IT
📍 Melbourne