About Us:Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 56 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose.
As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.Join Infosys and be part of a culture that's not just promised—it's certified.
#TopEmployer**** #ThriveAtInfosysVisit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Role : EUC Support EngineerLocation: PerthSalary: AUD 108,********,893 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processesFlexible working arrangements (hybrid, reviewed case‐by‐case basis).
Feel free to connect with your recruiter to learn more about how this works in practice.Short DescriptionIf your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.Job DescriptionThe role is expected to carry out following function/activities as part of this job at Perth.Provide L2 support to EUC environment in compliance with established IT Service management processes and meeting agreed SLAs.Provide hands and feet support for all EUC devices (Windows PC, Apple devices, Mobiles devices, Peripherals).
Maintains, repairs and troubleshoots desktop/ laptop OS, hardware and software packages.Provide L1 support for desktop applications (Outlook, MS Teams, Skype, Sharepoint, MS Office,



Zscaler,other COTS applications)Troubleshoot issues related to VPN and antivirus.Desktop printer configuration and troubleshootingProvide L1 support for VDI issuesRe-image machinesTroubleshoot issues with software deploymentAssist user with user account related issuesPerform tech bar support as per customer requirementFulfillment of service requestsVIP supportProvide support to user for data migrations and user profile migrationsCollection and safe disposal of old devicesDeliver new mobile devices to usersHelp users configure mobile devices for usage in customer environmentSupport users for issues with mobile devices and interface with vendors to resolve themSwap devices for users and provide local assistance for issued facedSupport for Apple devices including patch managementHardware Asset ManagementWorks with third party vendors as required for incident and service request resolutionStay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
Travel to satellite client offices as requiredComplete any client specific certifications needed for performing the jobWork with offshore teamsExperience/Skill requirements3-6 years' experience supporting EUC devices in IT Infrastructure functionGood experience in troubleshooting desktop/ laptop issuesExperience in supporting Apple DevicesExperience in providing ITIL based support for EUC environmentGood understanding of ITIL processesExperience working with hardware and software vendorsExperience in providing support to printers, scanners and fax machinesBasic knowledge of VPN, VDI and antivirus technologiesExperience in re-imaging machinesGood skills in patching and software deploymentVIP support experienceExperience in supporting corporate mobile devicesMust have knowledge of typical desktop applications, (Outlook, MS Teams, Skype, Sharepoint, MS Office)Should have positive understanding of Microsoft Acrive Directory,



DHCP and DNSShould have positive understanding of user profile managementProven Customer Service skillsExcellent written and oral communicationADDITIONALExcellent Customer Interfacing and Vendor Management Skills.Excellent Written and Verbal Communication skills.Strong attention to detail and outstanding analytical and Problem‐Solving skills.In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well‐being (AU)Income Protection InsurancePaid Parental and Volunteer leavesEmployee Assistance Program (EAP)Flexible working arrangements (hybrid, reviewed case‐by‐case basis)Health Insurance Discount and Well‐being ProgramAccess to Fitness and Gym MembershipsSalary packaging and novated leasingOur recruitment and selection process is designed to create the best match for both you and Infosys.
Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values.
We are committed to making the experience transparent, respectful, and engaging at every step.Hear from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements.
If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call **************.
Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‐party vendors.
In the absence of a signed agreement, any submission will be deemed as non‐binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.
All recruitment activity must be coordinated through the Talent Acquisition department.All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.
#J-*****-Ljbffr

📌 Euc Support Engineer (Western Australia)
🏢 North American Dental Group
📍 Western Australia