Townsville Aboriginal and Islander Health Service – Townsville QLDOur Wellbeing Worker is responsible for the provision of day-to-day early intervention, case management and practical support to Aboriginal and Torres Strait Islander children and families with a primary focus on the care and protection of vulnerable children and young people.This role requires working from an Aboriginal and Torres Strait Islander/strengths-based perspective to support vulnerable and at-risk families to strengthen their capability, parenting skills, and resilience to prevent problems from developing or escalating to crisis point in order to avoid entry into the statutory system or when exiting from the statutory system.Support includes building on parenting knowledge; information and support for healthy child development and wellbeing, access and participation in education; skills development; building connection to community networks, access to relevant services.
Support is delivered through a case management model underpinned by the Family Wellbeing Service Workplace Practice Procedures and Family Wellbeing contractual agreement standards.The primary focus of this role is to work alongside families to achieve sustainable outcomes in the following areas:Children and young people are reunified or remain with family and communityFamilies improve their capacity to meet their children's care, protection and development needsFamilies are supported to care for their children and young peopleFewer children and young people out-of-home careAboriginal and Torres Strait Islander families have access to support to strengthen their capacity to nurture and care for their children's wellbeingReduction of the over-representation of Aboriginal and Torres Strait Islander families in the child protection system.Key Responsibilities and AccountabilitiesProvide a comprehensive and holistic assessment of family's needsMonitor client needs, identify risks, develop a case plan,



and monitor and review the case planBuild and support families capabilities and connections using a culturally holistic case management approachComplete ongoing assessment:Wellbeing Domains (initial subsequent and closing)Child profilesAdvocate for the provision of appropriate services for the child and parents and support efficient referrals to salient services for children and their familyDevelop and maintain effective relationships with clients and provide nurture and support for clients while assisting in the development of their skills and build capacity within the familyReferrals completed and sent to internal and external services with consent provided and based on identified needs of the familyParticipate in all aspects of family support and case management practice as per the Human Services Quality StandardsLiaise with the Line Supervisor in relation to all client related matters, including client needs, engagement, issues, observations, or concernsReports submitted to Manager / Practice Lead / Coordinator in accordance with reporting schedules and directionsEnsure secure management of all program files and compliance with applicable privacy legislation and policiesDevelop and document good working relationships and/or team-oriented partnerships with relevant agenciesActively participate in scheduled Family Wellbeing community-based activities to provide brief interventions for information, advice and referral and promote and support family's participation in evidence-based community programsRequired Qualifications and ExperienceHold a Current Blue Card (Queensland's Working with Children Check)Ability to Pass a National Criminal History CheckHold a Current Drivers Licence (QLD - C Class)Certificate IV or higher in Community Services or Human ServicesRelevant industry experience in a similar roleDeveloped knowledge of child development and parenting skills models and theory, attachment theory and strengths-based service deliveryAbility to operate within a case management model with strong capabilities around building relationships with and motivating vulnerable people, assessing needs and advocating for the clientProven understanding of the historical, social, cultural,



and economic issues effecting the Aboriginal and Torres Strait Islander communitiesDemonstrated experience/positive engagement when working with persons of Aboriginal and/or Torres Strait Islander backgrounds and an understanding cultural competenceDemonstrated oral communication skills and competence in use of business technology and desktop applications, internet, word, spreadsheet, and database packagesHigh level communication skills, written, verbal and interpersonal when liaising with clients and Departmental representativesKnowledge of or the ability to acquire knowledge of the relevant government statutes governing statutory child protection work (i.e. Child Protection Act ****) and Domestic and Family Violence work (i.e. Domestic and Family Violence Protection Act ****) and the ability to keep current of the legislative, practice and procedural changes within the system.At TAIHS we are committed to empowering our people through meaningful careers, providing them the support and opportunity to grow, succeed and thrive.
Join us and make a real difference to the lives of individuals, families and communities.Benefits of being a TAIHS team member:Weekly Pay & Access to Salary Packaging BenefitsTraining & Development Opportunities – Your success is our goal!
Free Access to Employee Assistance Program - Supporting you to be your bestWellbeing Program that includes 10 Wellbeing Days + Wellness FacilitiesTAIHS is committed to building an inclusive culture that respects and promotes human rights and diversity.
The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander.
Employees demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people communicate effectively and empower Aboriginal and Torres Strait Islander people.TAIHS acknowledges that we respectfully journey together to aspire to be a culturally capable organisation.
We are an inclusive, equal employment opportunity employer and place value on our diverse workforce.
We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.
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📌 Wellbeing Worker (Townsville)
🏢 Townsville Aboriginal and Islander Health Service
📍 Townsville