In this onsite role at Ingleburn NSW, you will work closely with the IT team, developing skills across helpdesk and user support, device setup and configuration, troubleshooting hardware and software issues, and general IT coordination.Key responsibilitiesDiagnose and resolve hardware and software issues for desktops, laptops, mobile devices, printers, and other peripheralsProvide first-level support to users via phone, email, remote tools, and in personGuide users through solutions for common problems, escalating to relevant teams when necessaryManage and update tickets in the IT Ticketing System (JIRA) promptly and effectivelySet up new employee accounts, devices, and system configurationsConfigure user access, security settings, application profiles,



and Wi-FiProvide onboarding guidance to current employees (accessing systems, VPN, Wi-Fi, etc.)About youA passion for technology and automation, with a curious and proactive mindsetEagerness to learn and experiment with new technologiesBasic knowledge of Windows OS and Microsoft 365 SuiteAn understanding of networking basics (VPNs, firewalls)Strong problem-solving skills and the ability to work independentlyTeam-oriented attitude with excellent communication and customer service skillsProfessionalism, respect for others, and a willingness to assist and collaborateA strong work ethic with an analytical approach to problem-solving
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📌 It Intern (Sydney)
🏢 Bromic Group
📍 Sydney