Client & Project Lead - Account Management / Digital MarketingOwn and grow client relationships across digital marketing, paid media and conversion rate optimisation (CRO)Manage campaigns, projects and deliverables across performance marketing, creative, data and development teamsCommercially minded, confident identifying upsell opportunities across paid media, CRO and wider digital services within existing accountsStrong client communication skills, able to translate campaign performance and data into clear insights, recommendations and business outcomesHybrid - Offices based in SouthbankUp to $180K DOEServicing US & Australian clients, with occasional 7am starts requiredWHO WE AREWe're a digital business focused on helping brands turn online traffic into measurable growth.
Combining performance marketing, paid media and conversion rate optimisation, we work with established businesses to improve their digital performance and maximise the return on their marketing investment.Our growth comes from building strong client partnerships, delivering meaningful results and continually finding new opportunities to add value.
We're looking for an Account Manager who can take ownership of existing relationships, understand what clients need to achieve and connect them with the right digital solutions to drive long-term growth.WHAT YOU WILL BE DOINGThis is a client-facing role for someone who understands the digital marketing landscape and knows how to build, manage and grow valuable client relationships.You'll take ownership of a portfolio of existing accounts, acting as the key point of contact and ensuring clients receive a high level of service, strategic guidance and commercial value.
Working closely with paid media, CRO, creative, data and development specialists, you'll coordinate activity, manage deliverables and keep projects moving,



ensuring the right work gets delivered on time and in line with client objectives.You'll need to understand the bigger picture behind each account, from campaign performance and media spend through to website conversion, customer acquisition and revenue growth.
You'll be comfortable discussing results, presenting insights and recommendations, managing expectations and translating complex performance data into transparent, commercially relevant conversations.A key part of the role will be identifying opportunities to grow existing accounts.
Whether that's expanding paid media activity, introducing CRO initiatives or recommending additional digital services, you'll recognise where clients can achieve more and confidently turn those opportunities into increased revenue and deeper partnerships.WHAT YOU WILL NEEDProven experience in Account Management, Client Services or Client Partnerships within a digital marketing agency, performance marketing business or similar environmentA solid understanding of paid media, performance marketing and CRO, with the ability to confidently discuss campaign performance and digital strategy with clientsExperience managing client relationships end-to-end, including briefs, delivery, reporting, communication and expectation managementA track record of growing existing accounts through upselling, cross-selling or expanding client engagementsExperience coordinating multidisciplinary teams across paid media, creative, analytics, CRO or developmentStrong commercial instincts, with the ability to connect digital activity to business outcomes and identify opportunities for growthExcellent communication and presentation skills, with the confidence to lead client conversations and build lasting relationshipsThe ability to manage multiple accounts and projects while keeping stakeholders aligned and deliverables on track
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📌 Client & Project Lead (Melbourne)
🏢 Searchability
📍 Melbourne