Production Support Engineer/ Tech Support- Growing FintechA growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer to join their company on a permanent basis.Responsibilities:Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.Provide some support across onboarding, Windows environment, asset management or infrastructure-adjacent tasks where requiredProvide structured updates to the Exec team during incidentsInvestigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, easy language.Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer to join their company on a permanent basis.Responsibilities:Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.Provide some support across onboarding, Windows environment,



asset management or infrastructure-adjacent tasks where requiredProvide structured updates to the Exec team during incidentsInvestigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.Key Skills/ Experience:Experience in application support/ production support rolesTechnical support experience including face to face support for end users and senior stakeholdersStrong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.Snowflake experience- desirableLinux experienceUnderstanding of database management concepts such as access management, auditing, backups and restores.Desired:PostgreSQL experienceExperience with monitoring tools such as Datadog.Exposure to API integrations or scripting languages.Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.
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📌 Production Support Engineer/ Tech Support- Growing Fintech (Sydney)
🏢 Bluefin Resources Pty
📍 Sydney