This position is a key role in the Box Office team that bridges back-end ticketing systems and operations with exceptional customer service.
As the ACO's primary Tessitura expert, the role manages Tessitura access, training and support across the business and is responsible for upgrades, developments and integrations, working closely with ACO's technology and infrastructure partners.
As a key set of eyes and ears for the Head of Customer Experience & Ticketing, the role keeps them informed on system performance and day-to-day operational matters and supports the wider Marketing team with sales data and sights that inform campaigns and audience development strategies.Key responsibilitiesManage Tessitura access, training and support across the businessOversee upgrades, developments and integrations with technology and infrastructure partnersKeep Head of Customer Experience & Ticketing informed on system performance and day-to-day operational mattersSupport the wider Marketing team with sales data and insights that inform campaigns and audience development strategiesAbout youExtensive experience working with Tessitura in a multi-channel Box Office,



within a customer focused organisation; knowledge on v16 essentialAdvanced problem-solving skills and working knowledge of ticketing systemsComfortable learning and embracing new technologies and platformsExcellent sales and communication skills and the ability to work with internal and external stakeholders to optimise revenueHigh level of accuracy and attention to detailExcellent time management skills with the ability to manage multiple projects with different, and sometimes competing, deadlinesA kind, collaborative, team player who does not compromise on personal responsibilityEnthusiasm, initiative and self-motivationAbout usLed by its charismatic Artistic Director, Richard Tognetti AO, the Australian Chamber Orchestra is Australia's most energetic performing arts organisation.
Renowned world-wide for its inspired and courageous programming and unrivalled virtuosity, the ACO collaborates with an extraordinary range of artists including the world's leading soloists, cinematographers, visual artists and contemporary musicians and entertainers.
The ACO is based at its award-winning home, ACO On The Pier, in Sydney's Walsh Bay Arts Precinct (WBAP), an exciting space for live performance, community engagement and collaboration.Work in a stunning waterfront locationContribute to world-class music experiencesHelp shape the future of one of Australia's leading cultural organisationsBe part of a team that values creativity, excellence, and collaboration
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📌 Ticketing And Systems Manager (Sydney)
🏢 Australian Chamber Orchestra
📍 Sydney