Commonwealth Superannuation Corporation - Sydney CBD NSWPosition Type: Fixed term until 30 June ****Location: All locations considered - Remote and hybrid work arrangementsAbout the role:Lead a frontline Core Customer Engagement team, ensuring the delivery of high-quality service and positive customer outcomes.
You'll coach and develop team members, manage performance and create an environment where people feel supported, accountable and empowered to succeed.Alongside leading day-to-day operations, you'll build strong relationships across the business to improve processes, resolve challenges and drive service improvements.
Using your solid communication skills and customer focused approach, you'll help the team deliver consistent, efficient and valued support.In this role, you'll work closely with established Team Leaders and the broader leadership team to support day-to-day operations, coach and develop team members, and contribute to positive customer and business outcomes.What we're looking for:Experience in a leadership or supervisory role, ideally within a similar environmentStrong communication skills with the ability to motivate, influence and guide a team toward shared goalsAbility to foster a positive team culture and drive high levels of engagement and performanceExcellent problem-solving and decision-making abilitiesStrong organisational and time-management skills, with the ability to prioritise competing demandsA hands-on, proactive approach to leadership, with a focus on continuous improvementExperience in setting KPIs, monitoring performance,



and providing coaching and feedbackAdaptable and resilient in managing change and navigating challengesExperience in generating reports and interpreting data to inform decisionsWhy join the team?
Play a key role in supporting frontline teams and improving the lives of our customersBe a driver of change and work with your manager to identify and implement opportunities for improvementJoin a supportive leadership group and the wider CSC network that values collaboration and shared successBuild skills in coaching, mentoring, conflict resolution, performance management and stakeholder engagementWhat you'll get in returnAt CSC, we're committed to more than super - we're committed to people.
That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.Our gender equality strategy is more than a promise - it's a plan.
We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.
We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.We're proud to be an equal opportunity employer - and proud of the progress we're making.Join a workplace where you can thrive, grow, and belong.Learn more about CSC and our benefits: careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Team Leader (All Locations Considered) (Sydney)
🏢 Commonwealth Superannuation
📍 Sydney