From hotels, resorts or hospitality to automotive — this could be your ideal next move.
Coastal Auto Group is a multi-brand automotive group with a strong reputation across the South Coast of NSW.
We are known for delivering outstanding customer experiences, and we're now looking for a Dealership & Service Concierge to be the welcoming face of our dealership and service departments.
This role is perfect for someone from a automotive, hotel, hospitality, tourism or customer service background who enjoys building rapport, juggling multiple priorities and delivering a seamless experience from start to finish.
If you know how to make people feel welcome, listened to and looked after — we can teach you the automotive side.
Why This Role Stands Out
Monday to Friday only – no weekendsIdeal career change for hospitality and hotel professionalsTraining and ongoing support providedJoin a supportive, people-first team
What You'll Be Doing
Greet customers in person, by phone and email with a warm, professional approachAssist with scheduling service bookings and appointmentsListen to customer concerns and accurately document vehicle service needsAct as the key link between customers and Sales and Service teamsClearly communicate recommendations,



timelines and costsKeep customers updated throughout the sales and service processHandle enquiries and concerns with empathy and professionalismAssist with day to day administration across the dealership, working with the Office Manager.
About You
We'd love to hear from you if you have:
Previous experience in a customer-facing role, preferably within the automotive industryExcellent communication and interpersonal skillsA calm, organised approach in busy environmentsStrong attention to detail and multitasking abilityStrong communication and interpersonal skills, with a focus on customer satisfactionAbility to work effectively in a quick-paced environment and manage multiple tasksProficient in using computer systems and software for scheduling and customer management.
Why Join Coastal Auto Group
At Coastal Auto Group, we invest in our people.
Many of our team members have successfully transitioned from hospitality and customer service roles into long-term automotive careers.
We provide the training, mentoring and support you need to succeed.
If you're ready for a fresh challenge with better work-life balance and real career progression, we'd love to hear from you.
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📌 Dealership & Service Concierge – Automotive (New South Wales)
🏢 Coastal Auto Group
📍 New South Wales