NSW State Government - Client Service Officer
**** Parramatta Mayday Recruitment
Posted today
Job Description
Client Service Officer - NSW State Government
We are seeking a compassionate and customer-focused Client Service Officer for one of the leading NSW State Government teams based in Parramatta.
This prospect is ideal for candidates with strong customer service skills, experience supporting vulnerable individuals, a background in financial administration and/or community services.
Start: ASAP
Contract: Initial 1-month contract with strong potential for extension
Pay Rate: $40 per hour + super
Hours: 35 hours per week
Work Arrangement: Full time in office role
About the Role
You will support customers experiencing complex personal and financial circumstances by assisting with onboarding, financial administration, budgeting, customer enquiries, and ongoing support services while delivering empathetic and professional customer care.
The customer base includes vulnerable individuals such as:
Customers in aged care
Young people previously in care
Adults living with disability
Customers with significant assets or property
Key Responsibilities
Support customer financial management and action planning
Build rapport and understand individual customer needs
Conduct onboarding and triage customer complexity
Respond to enquiries and resolve issues professionallyMaintain accurate records and liaise with internal teams
Escalate complex matters where required
Experience supporting vulnerable individuals
Finance background - had experience in managing finances before
Strong customer service and communication skills
Ability to manage sensitive matters with empathy and professionalism
Comfortable working within policies and compliance frameworks
Requirements
Experience in superannuation or managed funds, with knowledge of insurance or banking products and familiarity with platform and wrap services (desirable).
A proven track record in client service,



ideally in a call centre environment, and a genuine passion for helping customers.
Confidence in resolving queries and delivering outstanding phone interactions.
Strong problem-solving skills and the ability to collaborate effectively with multiple stakeholders.
Quick learner with the ability to adapt to new technology and systems.
Excellent written and verbal communication skills, combined with energy, positivity, and a commitment to excellence.
The Recruitment Process
Acknowledgement email once your application has been submitted.
Our Talent team will start reviewing your application.
If unsuccessful, you will be notified.
If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.
If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
Should you require accommodations to the recruitment process, please email , and one of our team will contact you.
Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team.
Depending on the role, there may be more than two interviews.
Communication of outcomes to successful and unsuccessful candidates and feedback provided.
*As part of our process, a police check will be conducted on all successful candidates.
Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.
HUB24 is an equal opportunity employer.
We are committed to creating an inclusive setting where diverse perspectives are valued and every individual is treated with respect.
We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations.
If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we're here to support you.
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📌 Client Services Officer - Retirement Living (Sydney)
🏢 CHRISTIAN COMMUNITY SERVICES
📍 Sydney