We are currently seeking a motivated and customer-focused Customer Service Representative to join our team at our Auburn branch.
This is a great opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent service, and is looking to build a long-term career within a growing business.
8:00am – 4:00pm (Monday to Friday)$***** per hour + penalties + super
We are currently seeking a motivated and customer-focused Customer Service Representative to join our team at our Auburn branch.
This is a great opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent service, and is looking to build a long-term career within a growing business.
Auburn location8:00am – 4:00pm (Monday to Friday)$***** per hour + penalties + super
In this role, you will be the first point of contact for our customers, both in person and remotely.
You will play a key role in ensuring customers receive prompt, professional, and friendly service at all times.
What you will be doing
Answering incoming phone calls and responding to customer enquiries professionally and efficiently
Managing customer emails and providing accurate information and timely follow-ups
Serving customers face-to-face at the branch, processing orders and handling general enquiries
Assisting with basic administrative tasks related to sales and customer service
Occasionally picking up small items from the warehouse for customers or internal use




Working closely with the warehouse and internal teams to ensure smooth daily operations
What you need
Proven customer service experience is essential
Experience in HVAC or a similar industry is highly regarded
Strong communication skills, both written and verbal
Friendly, professional, and customer-focused attitude
Ability to work independently and as part of a team
Reliable, organised, and able to manage multiple tasks in a busy environment
Comfortable using computers and basic office systems
Pre-Employment Requirement
Successful candidates will be required to complete a PI (Personal Behaviour) Test online prior to commencing
What you get
Competitive pay: $***** per hour + penalties + super
Stable, full-time hours (8:00am – 4:00pm, Monday to Friday)
Supportive team setting
Opportunity to grow and develop within the company
Hands-on role with daily customer interaction
About us
Workfast is a labour hire company working with some of Australia's largest and leading building companies.
We operate in all states of Australia and our employees work in all industries.
When you join our team we make sure that you're looked after, paid well and that we follow all Australian Fair Work standards.
Workfast embraces diversity and encourages applications from people with disability.
If you have any support or access requirements, we encourage you to advise us at any time of application.
All personal information will be kept confidential in compliance with the Privacy Act ****.
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📌 Customer Service Representative (Sydney)
🏢 Workfast
📍 Sydney