ResponsibilitiesProvide exceptional guest service by ensuring all guest needs and concerns are promptly addressed, ensuring their satisfaction throughout their stay.Ensuring the smooth operation of the Front Office including daily arrivals and departures.Responding to phone and email enquiries.Reservation and payment processing.What you`ll need to succeedProven minimum 1 year experience as a Guest Service Agent / Receptionist in a 4-5 star hotel environment.RMS experience is highly preferred.Excellent problem-solving abilities and decision-making skills.Outstanding interpersonal and communication skills, both verbal and written.Exceptional organisational and time management skills to handle multiple tasks effectively.Part-timeHours based on rotating roster within business hours of 7 AM - 11 PM.Opportunity for career growth within the hospitality industry.Access to a supportive and inclusive work environment.The chance to be a part of a developing brand, and grow with the business.In office car parking.We appreciate all applications; however, only candidates selected for an interview will be contacted.Thank you for your interest in joining our team at Lumina Suites!
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📌 Guest Service Agent (Melbourne)
🏢 Lumina Suites
📍 Melbourne