Additional Information
Job Number
********
Job Category
Rooms & Guest Services Operations
Location
12 Murray Street, Hobart Tasma ****, Australia VIEW ON MAP
Schedule
Part Time
Located Remotely?
N
Position Type
Non-Management
The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions.
The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture.
Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.
The Opportunity
Supporting all areas of Front Office, the Guest Experience Expert will welcome guests with warmth and elegance, manage phone enquiries with poise, and coordinate every detail to ensure an effortless stay.
You will oversee guest arrivals and departures, including check-ins, check-outs, room allocations and adjustments, secure payments, and room key management, while responding to guest requests and reservations with efficiency and care.
A natural affinity for engaging with guests, paired with strong attention to detail and calm professionalism, will define your success in this role - delivering a consistently exceptional experience in every interaction.
Key Accountabilities
Deliver seamless, personalised guest experiences across Front Desk and Service Experience functions
Manage guest arrivals and departures, including check-ins, check-outs, room allocations, and billing
Handle guest enquiries via phone with professionalism, warmth, and efficiency
Take reservations when required, ensuring accuracy and a personalised approach
Coordinate guest requests and liaise with internal departments to ensure an effortless stay




Anticipate guest needs, confidently upsell rooms and hotel experiences, and maximise revenue opportunities
Resolve guest concerns with discretion, empathy, and a solutions-focused approach
Bring the story of the hotel and Hobart to life through engaging, thoughtful guest interactions
Maintain accuracy in administrative tasks, including payments and room key management
Uphold the highest standards of service excellence in every interaction
Profile
Minimum 2+ years' experience in a customer service role as a Front Desk / Service Experience role or similar
Exceptional interpersonal and communication skills, with a natural ability to engage with guests
Strong attention to detail, thorough follow-up, and proven problem-solving abilities
Excellent time management and organisational skills
Ability to emotionally connect with guests and consistently deliver elevated levels of service
Experience in conflict resolution with a calm, solution-focused approach
Flexibility to work on a 24-hour rotating roster, including weekends and public holidays
Experience with the OPERA Property Management System is highly regarded
Must have full working rights in Australia
Rewards For Work, Benefits For Your Lifestyle
Join a supportive, progressive, and highly experienced team
Be part of something truly unique within The Tasman experience
Access generous perks and discounts for yourself, family,



and friends across over *****+ Marriott properties worldwide
Extensive career development, learning, and growth opportunities
Wellbeing programs and initiatives designed to support you personally and professionally
Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.
Our more than 100 years of experience, beginning in **** under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures.
If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.
In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
#J-*****-Ljbffr

📌 Guest Experience Expert (Hobart)
🏢 THE LUXURY COLLECTION
📍 Hobart