Be part of something big — where strong leadership keeps cash flow moving.At Certis, our purpose is straightforward — to make our world safer, smarter, better.
We're Australia's only next‐generation security company operating at scale, and behind every strong operation is a finance function that's just as sharp, commercial, and outcome‐driven.As we continue to grow and modernise, we're looking for a Collections Team Leader who can lead from the front, drive results, and build a high‐performing team in a fast‐moving environment.As a Collections Team Leader, you'll play a critical role in protecting the financial health of the business.
You'll lead the day‐to‐day collections operation, ensuring outstanding receivables are managed effectively, ethically, and in line with regulatory requirements.You'll sit at the intersection of people leadership, operational delivery, compliance, and customer experience — coaching your team to achieve results while maintaining strong, professional relationships with customers.
Your work directly supports business sustainability, risk management, and long‐term performance.About the RoleThis is a hands‐on leadership role for someone who enjoys staying close to the work while bringing out the best in others.
This role would suit someone with some supervisory experience looking to gain more as well as lead from the front in actioning collections.
The base salary budget for this role is $90,000 plus super.
You'll lead a small, capable collections team, manage complex or escalated matters, and use data and systems to drive performance.




Success in this role means balancing commercial outcomes with compliance and care — not just collecting dollars but protecting relationships and reputation.What You'll Be DoingLead & MotivateCoach and support a team of Collections OfficersSet clear expectations, priorities, and performance standardsProvide regular feedback, development support, and escalation coverDrive ResultsOversee the active management of debtor portfoliosSupport complex, high‐risk, or escalated collection mattersReduce aged debt and improve cash flow outcomesStay CompliantEnsure all activities meet legislative, regulatory, and internal requirementsMaintain accurate, audit‐ready case notes and recordsIdentify and escalate risks earlyImprove the Way We WorkUse systems, reporting, and data to track and improve performanceContribute ideas to enhance efficiency, quality, and customer outcomesPartner with Finance and Operations to resolve issues impacting recoveryAbout YouYou're confident, grounded, and commercially minded — a leader who can motivate people while staying close to detail and risk.You'll bringExperience in collections, credit control, or accounts receivablePrevious leadership, supervisory, or coaching experienceStrong communication and negotiation skillsSound judgement, resilience, and attention to detailComfort working in a target‐driven, evolving environmentBonus points if you haveMicrosoft Dynamics 365 experienceExperience in regulated or high‐volume environmentsExposure to compliance frameworksA finance or business qualificationBenefits & CultureWhat We Offer:Technology-led,



intelligent security and facilities management solutions across Australia's most critical sectors.Collaborative, fast-paced work environment with hybrid work arrangements.Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition FrameworkNext Steps:Once you've submitted your application, the next step is to complete a virtual interview with Certis.This is an important part of our hiring process and must be completed for your application to be considered further.After you've finished your virtual interview, our hiring managers will review all candidates.
If you're successful in progressing to the next stage, we'll be in touch to let you know what's next.Diversity Statement Within Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.
We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.
Certis Security Australia Master LicenseSydney Night Patrol & Inquiry Co Pty Ltd• NSW ********* • ACT ******** • QLD ***** • WA SA***** • NT 345 • SA ISL ****** • TAS **** Certis Security Australia Pty Ltd• NSW ********* • ACT ******** • QLD ******* • WA SA ***** • SA ISL ****** • VIC Z*********S• VIC Z*********S• NT ****• TAS *********

📌 Collections Team Leader (Sydney)
🏢 Certis Group
📍 Sydney