Bayside Health
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.
We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.
More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth.
Education and training are central to staff development as we encourage all employees to strive and thrive.
Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January ****.
Data Compliance Officer - Outpatients Program
Full Time (80 Hours per fortnight + monthly ADO)
Managers and Administrative Worker Grade 1 HS14
Located at The Alfred
Great staff benefits!
Including 5 weeks annula leave and 13 Annual ADOs
The Department
The Emergency, Virtual Care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Bayside Health (Alfred), as well as several other clinical support services including GP Liaison Service, Health Information Services, Virtual Services, Specialist Clinics Support Unit and the Operations Support Unit.
The Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison and specialist Clinic Referrals and enquiries.
The largest component of these are the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses.
These services include pre and post hospital admission and management of medical conditions, including chronic disease and complex health problems.
These services are provided in-conjunction with diagnostic services such as pathology and imaging.
Patients are referred to outpatient services from a range of providers, including general practitioners (GPs), Specialists and clinicians in Emergency Departments, inpatient units and other areas of Bayside Health.
The Role
Victorian Integrated Non-Admitted Health (VINAH) data collection integrates patient level data and reports it to the state government on a weekly basis, in turn the state government provides equitable funding to public hospitals.
Key data is also required to be collected and submitted to relevant agencies (including the Federal Government) for the organisation to receive funding from other compensable sources and comply with the relevant policies and legislation (i.e. Medicare Benefits Scheme [MBS]).
This position sits within the Performance and Compliance team and reviews and corrects data to ensure accurate submission of Alfred Care Group VINAH data to the Department of Health and other compensable classes.
Correction of errors using VINAH Errors dashboard,



VINAH extracts, and data remediation reports and the Compensable Billing Dashboard.
KEY DUTIES AND RESPONSIBILITIES
Operational
within a Team Environment
Monitor data on the VINAH Errors Dashboard and take necessary action to resolve errors.
Participate in Audits of Outpatient clinics to ensure compliance by administration staff
Review future appointment activity
Monitor data on the Compensable Billing Dashboard
Take the necessary action to correct financial class data, verify / amend key data points
Participate and contribute to regular staff meetings
Contribute to a strong team approach to work through open and regular communication, with a positive, supportive and tolerant attitude to colleagues
Ability to learn and support the different roles, providing relevant backfill cover to other roles as required.
Ensure patient files, correspondence and identifying details are managed and maintained in accordance with Alfred Care Group policies
Collect and enter accurate data as required under Alfred Care Group and government guidelines in a timely manner
Quality
Participate in Emergency, Virtual Care and Outpatient Program (EVO) and Alfred Care Group (where relevant) Quality Improvement activities
In collaboration with Operations Manager or Administration Supervisor undertake and report findings of audits
Human Resources
Support the orientation of new staff
Contribute to local workgroup staff meetings as required
Contribute to the maintenance and development of a safe work setting.
Initiate, participate in, and contribute to solutions for OH&S; issues in consultation with line manager
Understand individual role in Internal Emergency Procedures and Contingency Plans by accessing written information provided in the department and attending departmental in-service education
KEY CAPABILITIES
High performer
Demonstrated high level of customer service
Highly proficient computer literacy
Demonstrated high level time management
High level interpersonal skills
Motivated and enthusiastic with a positive attitude toward work and colleagues
Flexibility to attend to a variety of clerical duties
The willingness to participate and contribute to a learning environment
Resilience and self-care
Demonstrated teamwork skills
QUALITY, SAFETY, RISK and IMPROVEMENT
Maintain an understanding of individual responsibility for patient safety, quality & risk and contribute to organisational quality and safety initiatives
Follow organisational safety, quality & risk policies and guidelines
Maintain a protected working environment for yourself, your colleagues and members of the public.
Escalate concerns regarding safety, quality & risk to appropriate staff member, if unable to rectify yourself.




Promote and participate in the evaluation and continuous improvement processes.
Comply with principles of Patient Centred Care.
Comply with Alfred Care Group mandatory continuing professional development requirements.
Comply with requirement of National Safety & Quality Health Service Standards and other relevant regulatory requirements.
Maintain responsibility for supporting enterprise security
OTHER REQUIREMENTS FOR ALL ALFRED CARE GROUP STAFF
Ensure compliance with relevant Alfred Care Group clinical and administrative policies and guidelines.
Comply with relevant privacy legislation.
Protect confidential information from unauthorised disclosure and not use, disclose or copy confidential information except for the purpose of and to the extent necessary to perform your employment duties at Alfred Health.
Comply with Alfred Care Group medication management and medication safety policies and guidelines.
Comply with the actions set out in the relevant section(s) of the OHS Roles and Responsibilities Guideline.
Research activities will be undertaken commensurate with the role.
In compliance with the Victorian Chief Health Officer's Mandatory Vaccination Directions, all Alfred Care Group employees must be vaccinated against COVID-19 with a TGA approved vaccine.
QUALIFICATIONS/EXPERIENCE REQUIRED
Essential
Demonstrated computer proficiency including M365 platforms such as Teams, Word, Outlook, Excel (foundational)
Strong Communication Skills
Highly Desirable
Previous administration experience in a health setting
Understanding of confidentiality and privacy legislation
Knowledge and experience with Bayside IT packages including Cerner and iPM
Previous experience with statutory reporting and correcting VINAH errors
Desirable
Understanding of medical terminology
Demonstrated ability to plan workflow, prioritise and delegate in order to meet deadlines
Familiarity with Department of Health (DoH) Victoria Integrated Non-Admitted Health (VINAH) manuals including data definitions, Business rules.
Staff Benefits
Generous salary packaging and novated leasing are available through Maxxia
Car parking (subject to availabilty)
Onsite Gym (The Alfred only)
Child Care Services (The Alfred Only)
Close proximity to Public Transport
For further inquiries regarding the role contact Fiona Wilson ********* or via email ******
Applications close 11pm AEDT Friday 30th October ****
We embrace diversity and strive to have a workforce that reflects the communities we serve.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don't hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act ****, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
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📌 Data Compliance Officer (Melbourne)
🏢 Alfred
📍 Melbourne