Program Worker Family Connect and Support
Posted: 15/10/2026
Closing Date: 29/10/2026
Job Type: Contract
Location: Lismore
Job Category: Community Services & Development
Social Futures is a leading community service organisation and registered community housing provider with 50 years' experience creating positive social change.
We work with communities, organisations and government to build inclusive communities where everyone is valued and supported.
We are seeking a
Program Worker
to join our
Family Connect and Support
team on a
part time, fixed term basis
to help make a positive social change, together.
An exciting opportunity exists with our
Family Connect and Support team
in a role that has a focus on working closely with families, children and young people from a person-centred evidence-based approach that promotes self-determination.
Though client led goal planning, and connecting families to culturally appropriate supports and services, the Program Worker will assist in improving the social and emotional wellbeing of children, young people and their families.
Job Description
Meaningful work that makes a difference
Supportive and collaborative team culture
Professional development and career growth opportunities
Market-competitive salary, salary packaging and wellness benefits
What you'll be doing
Case coordination and supporting families through strength-based capacity building
Conducting strength-based assessments that consider the whole family system, cultural context and presenting risk
Developing clear and achievable plans to connect families to the right supports,



and empower them to be resourceful and utilise their own strengths and abilities
Providing flexible service delivery in an outreach capacity to families across the Northern Rivers, including home visits and cold calling when necessary
Providing warm handovers to support meaningful service engagement
Recognising and responding appropriately to early indicators of harm to prevent statutory intervention.
Maintaining timely and accurate case notes and client records aligned with organisational and contractual requirements
Supporting culturally responsive practice for Aboriginal families and diverse communities
Developing a strong understanding of the DCJ Community and Family Supports (CAFS) specifications, relevant risk frameworks and local support services
Engaging families experiencing complexities with warmth, empathy and professional boundaries
Representing Family Connect and Support in universal settings across the Northern Rivers to engage isolated families.
What we're looking for
Strong communication and the ability to work collaboratively with service providers and key stakeholders




Has a high-level understanding of risk and the complexities associated with this and who can manage accordingly
The ability to work alongside families to build their confidence and empower them to make positive changes in their lives
The attention to detail to collect, and ensure integrity of, data using relevant information systems to meet commissioning and outcome-based reporting requirements
Willingness to participate in supervision activities including case reviews and case audits
Ensuring relevant mandatory reporting requirements are met in line with legislative and policy requirements
Participation in business planning processes within the Team / Branch and provide feedback on enhancement to program services and delivery / identify opportunities for improvement
Someone who can learn quickly and adjust practice to support the needs of families and the community whilst working within the parameters of the program's guidelines.
Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive.
We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise.
We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.
For further information about the role, or to request adjustments to the recruitment process please contact
- Linda Boyd- ************
#J-*****-Ljbffr

📌 Program Worker Family Connect And Support (North Lismore)
🏢 Northern Rivers Social Development Council
📍 North Lismore