Client Services Manager - Rockhampton Region
CMBM Facility Services is a proudly Queensland-owned and operated business providing high-quality facility and cleaning services across the state. We are seeking a Client Services Manager to oversee cleaning operations across key client sites in the Rockhampton region, with an immediate start available.
This is an excellent opportunity for a motivated, people-focused professional with robust customer service, administration and digital skills who is looking to build a career in the facilities management industry.
About the Role
This is a mobile, on-the-road role where you'll be the key contact for clients and frontline teams across a variety of sites, including council facilities, offices, medical centres and schools.
Reporting to the Area manager, you will be responsible for supporting service delivery, maintaining strong client relationships, and ensuring our teams consistently deliver high-quality cleaning services. You will use your administrative and technical skills alongside a proactive and personable approach to manage day-to-day operations. Full training will be provided in our cleaning operations, quality standards, products, procedures and compliance requirements.
You will also have the opportunity to grow your portfolio by identifying and promoting additional services such as carpet cleaning, pressure washing and external window cleaning.
Key Responsibilities
Travel between client sites daily - company vehicle provided
Build and maintain strong relationships with clients, staff, and contractors
Conduct regular site inspections, audits and client check-ins
Monitor service quality and ensure client expectations are met
Proactively resolve client issues and identify opportunities for improvementCoach,



support and communicate effectively with frontline cleaning teams
Use Microsoft Word, Excel, Outlook, and SharePoint for communication, reporting and administration
Learn and use internal systems for timesheets, invoicing and costing
Assist with stock control and equipment ordering
Ensure compliance with CMBM procedures, quality standards and client requirements
Identify and promote opportunities for additional services and account growth
What You'll Bring
Previous experience in the Cleaning or similar industry
Excellent communication and customer service skills
Confidence in building and maintaining client relationships
Strong administration and computer skills, particularly Microsoft Word, Excel and Outlook
Ability and willingness to learn new systems and processes, including SharePoint and internal software
A proactive, can-do attitude with a strong focus on achieving results
Ability to work independently and manage multiple sites and priorities
Confidence identifying sales opportunities and promoting additional services
A willingness to learn the operational side of the cleaning and facilities industry
A current QLD Driver Licence – essential
A current Blue Card or willingness to obtain one – essential
A current Police Check or willingness to obtain one
Why Join CMBM?
Competitive salary plus company vehicle, laptop, and mobile phone
Uncapped Commissions available for Upselling and New Sales.
Supportive team culture
Ongoing training and career development
Career progression opportunities within a growing Queensland-owned business
Opportunity to build a long-term career in the facilities management industry
CMBM Facility Services is an equal opportunity employer. We welcome applications from all backgrounds. Immediate start available for the right person.
#J-*****-Ljbffr

📌 Client Services Manager (Rockhampton)
🏢 CMBM Facility Services Pty
📍 Rockhampton