Be the go-to for your customers.
Keep projects moving.
Permanent Full-Time | Brooklyn | Monday to Friday + rotational Saturday roster
As a Customer Service Coordinator at Coates Brooklyn, you'll be the first point of contact for customers and play a key role in delivering exceptional service, coordinating equipment solutions and helping keep branch operations running efficiently.
Working closely with an experienced team, you'll manage customer enquiries, process hire documentation, coordinate equipment deliveries and support customers across a variety of channels.
What you'll be responsible for
Deliver exceptional customer service via phone, email and face-to-face interactions
Manage customer enquiries and support requests through a shared inbox
Prepare hire schedules, quotations and invoicing documentation
Coordinate equipment deliveries, transfers, pick-ups, repairs and breakdowns
Work closely with branch, transport and sales teams to deliver customer solutions
Build strong relationships with customers and identify opportunities to support their needs
Contribute to a safe, efficient and customer-focused branch workplace
Support the broader team with administrative and operational tasks as required
What you'll bring
Experience in customer service, administration, coordination or internal sales




Robust communication skills with the ability to build rapport with a wide range of customers
The ability to manage competing priorities in a high volume workplace
A proactive approach to supporting customers and colleagues
Confidence working across phone, email and face-to-face interactions
Strong attention to detail and organisational skills
Confidence using business systems and learning new technology
A positive attitude and willingness to pitch in wherever needed
Experience in machinery, tooling, equipment hire, construction, trades or industrial environments will be highly regarded.
Join a proud Australian business with more than 150 years of experience
Access career development opportunities and internal progression pathways
Work within a supportive and collaborative team environment
Enjoy employee discounts, wellbeing support, purchased additional leave, novated leasing and salary sacrifice options
Access 12 weeks paid parental leave in addition to government entitlements
Take part in volunteering opportunities through the Coates Foundation
Work for an inclusive organisation committed to reconciliation, gender representation and a more sustainable future
We welcome applications from people of all backgrounds, experiences and perspectives.
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📌 Customer Service Coordinator (Sydney)
🏢 Coates Hire Operations Pty
📍 Sydney