Make every client's first step into Support at Home a smooth, stress-free one
Monthly RDOs giving you an extra 12 days of leave per year
Flexible permanent full-time role based in our Underdale office
Make every client's first step into Support at Home a smooth, stress-free one
Monthly RDOs giving you an extra 12 days of leave per year
Flexible permanent full-time role based in our Underdale office
For a new client, the intake process is their first impression of Kanda.
You're the person who makes it a good one.
As a Support at Home Inflow Coordinator, you'll manage the journey from referral through to service commencement — keeping things moving, making sure nothing gets missed and ensuring every client and family feels supported from the very first contact.
It's rapid-paced, detail-driven work that sits at the front door of our Support at Home program, and when you get it right, clients arrive into care feeling confident rather than overwhelmed.
What you'll be doing
Receiving, triaging and processing referrals from My Aged Care, hospitals and community organisations — reviewing for completeness and flagging immediate risks
Contacting prospective clients within required timeframes and commencing onboarding activities
Facilitating productive client onboarding — consents, documentation and accurate record establishment
Supporting clients and families to navigate funding arrangements and service commencement
Building relationships with My Aged Care, hospitals, discharge planners and community referral partners
Working with rostering and coordination teams to match clients to available workforce and coverage
Tracking referral conversion,



onboarding timelines and pipeline activity to drive continuous improvement
You're the right person if...
You have experience in intake, admissions, referrals, care coordination or aged care administration
You have knowledge of My Aged Care pathways, funding programs and the Support at Home program
You build positive relationships and communicate clearly in writing and on the phone
You're highly organised and able to manage multiple referrals and competing priorities without things slipping
You're confident using electronic client management systems
You hold a current Drivers Licence, Working with Children Check & National Police Check (or you are willing to obtain)
Why Kanda
We're one of Australia's most established care organisations and we're building something worth being part of.
Monthly RDO for full-time employees - an extra 12 days of leave per year
Wellness initiatives plus24/7 access to the Sonder wellbeing app
Access to an employee rewards hub providing savings and cashback across everyday purchases
Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
Genuine long-term career opportunities as Kanda continues to grow
Kandais committed to creating and maintaining a child safe organisation.
We're dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves.
At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren't just welcome — they're essential to who we are and what we do.
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📌 Support At Home Inflow Coordinator (Adelaide)
🏢 Kanda
📍 Adelaide