Job Description
Must Have Skills:
n
n
Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
n
Business Analyst skills
n
Understanding of the Contact Center domain
n
n
n
Nice to Have Skills:
n
n
enhancement of AI capabilities in our Contact Centre to service our customers
n
n
n
Detailed Job Description
n
Mandatory Skills
n
· 5+ years experience
n
· Understanding of the Contact Center domain
n
· Amazon connect
n
· Business Analyst skills
n
Responsibilities
n
· Interact with Business teams to gather Requirements.
n
· Interact with Implementation / Support teams to refine requirements
n
· Create required documentation to communicate requirements between project implementation and Business Teams.
n
n
n
n
n
📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.