Job Description
Description
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If you haven't heard of Amer Sports before, you will know our internationally recognized brands including
Wilson
,
Salomon
,
Arc'teryx
and
Atomic
. Our brands specialize in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun – whether they are playing tennis or golf in the summer, or skiing in the Winter. Combine your skills and passions into one in this fast-paced and rapidly growing business, with countless possibilities for personal career development!
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We're excited to be recruiting for a casual
Customer Service Representative
role within our Moorabbin Head Office. You will be responsible for delivering exceptional service to B2B accounts, brand & sales representatives by managing orders, providing solutions to enquiries, and ensuring a positive customer experience. This role serves as a key point of contact between accounts and various internal stakeholders in supporting the efficient operation of Amer Sports' premium sporting goods brands. The role casual and hours can vary between ***** hours per week, Monday- Friday.
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Responsibilities will include:
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Process account orders accurately and efficiently through SAP & EDI order management systems, ensuring timely dispatch to the warehouse and on-time delivery of goods.
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Manage accounts, including order entry, maintenance of account details, and processing of credits.
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Respond promptly to account enquiries via phone, email, and other communication channels, providing order updates, product information, and issue resolution.
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Provide accounts with information regarding products, pricing, inventory availability, order status, and delivery timelines.
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Investigate and resolve account complaints, order discrepancies,



delivery issues, returns, and warranty claims in a professional and timely manner.
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Monitor backorders and liaise with supply chain teams regarding inbound inventory and expected arrival dates to keep accounts informed.
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Support Key Account customers through EDI order management and ongoing customer service activities.
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Collaborate closely with sales teams, commercial managers, brand managers, warehouse operations, and supply chain teams to meet account requirements and service expectations.
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Maintain high service standards by meeting response time targets.
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Support accounts by providing efficient order management and account support.
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Identify opportunities to improve customer experience, operational processes, and service efficiency.
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Assist with seasonal product launches, promotional campaigns, and peak trading periods to ensure smooth business operations.
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What we're looking for
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Experience in a similar role
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Availability to work upward of ***** hours per week, Mon- Fri
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Confident using Microsoft Office
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Experience with SAP (desirable)
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Robust communicator
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Someone who is process driven
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Experience working for sporting goods (highly regarded)
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A passion for golf is always a plus!
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So, who's keen?
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We're looking to bring on board a highly effective and proactive individual who has experience of providing outstanding customer service and resolving problems. Candidates who have knowledge of our products are encouraged to apply.
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No candidate will meet every single desired skill and qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
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Apply today with your CV and cover letter.

📌 Casual Customer Service Representative (Melbourne)
🏢 Amer Sports
📍 Melbourne