Company Description
NexusEyecare is a leading provider of comprehensive eye care services, specializing in cataracts, macula conditions, dry eyes, and refractive laser surgeries. The practice is committed to personalized, patient-centered care, taking time to understand each individual's needs and goals to tailor treatment plans. A team of experienced eye care specialists combines clinical expertise with empathy to create a supportive environment throughout the patient journey. NexusEyecare uses advanced diagnostic technology and modern surgical techniques to deliver precise, cutting-edge solutions for vision correction and eye health. The organization focuses on education and ongoing support, aiming to improve quality of life through enhanced vision and compassionate care.
Role Description
The Medical Receptionist is a full-time, on-site role based in Blacktown, NSW. This position is responsible for welcoming patients, managing check-in and check-out processes, and ensuring a smooth front-desk experience. Daily tasks include answering phone calls, responding to inquiries, booking and confirming appointments, and maintaining accurate patient records. The Medical Receptionist coordinates with clinical staff to organize schedules, prepares documentation for consultations and procedures, and processes payments and health fund claims as required.



The role also involves maintaining a clean and orderly reception area, protecting patient confidentiality, and providing clear, respectful communication to support a positive patient experience.
Qualifications
Strong front-desk and
Receptionist Duties
skills, including greeting patients, managing check-in/check-out, and handling inquiries, invoicing/reciepting, end of the day banking.
Proficiency in
Appointment Scheduling
and coordination, with attention to accuracy and time management.
Skilled
Phone Etiquette
and communication skills for managing calls, messages, emails, faxes and patient follow-up.
Basic knowledge of
Medical Terminology
and processes in a clinical setting.
Experience with
Genie is a plus.
Experience working in a
Medical Office
or healthcare environment is highly beneficial.
Strong organizational skills, reliability, and the ability to manage multiple tasks in a busy practice.
Excellent interpersonal skills, with a respectful, inclusive, and patient-focused approach.
Competence with practice management software, email, and standard office applications.
Previous experience in ophthalmology or specialist medical reception is an advantage.
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📌 Medical Receptionist (Sydney)
🏢 NexusEyecare
📍 Sydney