icare is seeking a Resolution Lead for a fixed-term contract to May ****. The role covers Sydney, Parramatta and Gosford with a adaptable hybrid working arrangement.
You will manage escalated complaints across all NSW schemes, collaborating with internal and external stakeholders to ensure fair, empathetic and timely resolutions. Key responsibilities include end‐to‐end investigations, stakeholder engagement, and driving continuous improvement based on trend analysis.
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📌 Resolution Lead: Escalated Complaints (Hybrid) (New South Wales)
🏢 iCare
📍 New South Wales
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