Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.
Riverside Residential Village
, located in Port Macquarie on the Mid North Coast, is a welcoming over-50s community offering residents a relaxed place to call home. The village is conveniently positioned close to the Hastings River, local shopping, healthcare, services and the many attractions of Port Macquarie.
As part of our team, you'll play an important role in supporting our residents and visitors by providing friendly, professional service and helping maintain a welcoming and well-organised village environment.
We are currently seeking a Casual Front Office Receptionist to join our team.
Why Join Us?
Join a supportive and friendly team in an established residential lifestyle village
Be part of a growing organisation within the Hampshire Property Group network
Opportunities for ongoing training and career development
Work in a welcoming, community-focused environment where resident wellbeing and exceptional service are valued
THE ROLE
We are seeking a motivated and resident-focused
Casual Front Office Receptionist
to join our team
Riverside Residential Village
.
This is a varied, customer-facing role where you'll be responsible for providing a welcoming first point of contact for residents and visitors,



responding to enquiries and supporting the smooth day-to-day operation of the village's front office.
You'll play an significant role in maintaining positive relationships within our village community while providing professional reception and administrative support to the Village Manager and wider team.
This is a casual position, with shifts generally rostered Monday to Friday and some weekend work required based on the operational needs of the village.
Responsibilities
Front Office & Resident Services
Welcome residents and visitors in a friendly and professional manner
Respond to telephone calls, emails and general village enquiries
Provide information and assistance to residents and visitors as required
Assist with resident enquiries and requests in a timely and professional manner
Maintain accurate resident records and contact information
Provide friendly, professional and helpful service while supporting a positive village environment
Reception Administration
Complete general reception and administrative tasks
Maintain accurate records, correspondence and documentation
Assist with daily front office procedures and general office duties
Maintain a clean,



organised and welcoming reception area
Assist with coordinating enquiries and communication between residents and village management
Provide administrative support to the Village Manager as required
Support the smooth day-to-day operation of the village office
ABOUT YOU
To thrive in this role, you'll bring:
Previous experience in a reception, administration, customer service or similar role, ideally within a residential village, property management or community-focused environment
Previous customer service experience with a friendly, professional and resident-focused approach
The ability to work independently and collaboratively as part of a team
Strong verbal and written communication skills
A high level of computer literacy, including Microsoft Office (Word, Excel and Outlook)
Experience using administrative systems, databases or property management software (highly regarded, but training can be provided)
Strong organisational skills with the ability to manage competing priorities
Excellent attention to detail and accuracy when maintaining records and documentation
Excellent personal presentation and a friendly, approachable manner
A flexible attitude and willingness to undertake a variety of tasks as required
Availability to work Monday to Friday, with some weekend work and public holidays as required
JOIN OUR TEAM
Remuneration
The rate of pay for this role will be in accordance with the Hospitality Industry (General) Award.
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📌 Front Office Receptionist - Riverside Residential Village (Port Macquarie)
🏢 Hampshire Property Group
📍 Port Macquarie