A fantastic prospect has become available for a Service Advisor to join the Cricks Noosa BYD Automotive Team. Cricks Noosa is a fast paced multi franchise service department that prides itself on managing high customer satisfaction and retention. You will need to have a proven customer service background and drive to excel in a professional environment.
Key responsibilities
Greeting and servicing customers for the service department
Advising customers on vehicle updates regarding repair or servicing
Follow manufacturer and dealership warranty policies effectively and efficiently
Coordinating daily service appointments
Meeting individual and team targets
Ensuring customer satisfaction through excellent customer service
Booking customer vehicle services via email, phone or face-to-face
Preparing Repair Orders and Job Sheets for workshop execution
Promptly invoicing customers
About you
Creating a memorable customer experience
Explaining the value of vehicle services and repairs
Working cooperatively in a team environment
Genuine care for external and internal customers
Exceptional time management
Previous experience using Era Power DMS (highly regarded)
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📌 Byd Service Advisor (Queensland)
🏢 Cricks Auto Group
📍 Queensland