16 Oct
|
Transurban
|
Melbourne
16 Oct
Transurban
Melbourne
Transurban is seeking a Customer Specialist Support Manager in Melbourne to lead a specialised team responsible for resolving the most complex customer escalations. You will mentor Team Leaders and Senior Specialists, partner with Legal, Risk and Corporate Affairs, and deliver data-driven reporting on trends and risks.
The role focuses on handling Ombudsman, ministerial and media-related matters with empathy, commercial sense and reputational care, driving systemic improvements across the
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📌 Strategic Escalations & Customer Experience Lead (Melbourne)
🏢 Transurban
📍 Melbourne