Must Have Skills:
Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills
Understanding of the Contact Center domain
Nice to Have Skills:
enhancement of AI capabilities in our Contact Centre to service our customers
Detailed Job Description
Mandatory Skills
5+ years experience
Understanding of the Contact Center domain
Amazon connect
Business Analyst skills
Responsibilities
Interact with Business teams to gather Requirements.
Interact with Implementation / Support teams to refine requirements
Create required documentation to communicate requirements between project implementation and Business Teams.
📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.