16 Oct
|
XPT Software Australia Pty
|
Melbourne
16 Oct
XPT Software Australia Pty
Melbourne
Must Have Skills:Understanding of contact Center Cloud domain : Amazon Connect
for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills Understanding of the Contact Center domain Nice to Have Skills: enhancement of AI capabilities in our Contact Centre to
service our customersDetailed Job Description Mandatory Skills· 5+ years
experience· Understanding of
the Contact Center domain· Amazon connect· Business Analyst skills Responsibilities· Interact with
Business teams to gather Requirements.
· Interact with Implementation /
Support teams to refine requirements· Create required documentation to
communicate requirements between project implementation and Business Teams.
📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne