Are you an experienced administrator, customer service professional, parts interpreter, or technician looking for a flexible role in a supportive service environment?
We are seeking a Service Advisor to join our Townsville Service team on a permanent part-time basis.
This role combines customer service, service coordination, parts support and administration, helping ensure our customers receive outstanding service from their initial enquiry through to job completion.The position is offered at 22.5 hours per week, equivalent to three full working days.
We are flexible in how these hours are worked and can accommodate arrangements across up to five days per week to suit school hours or other personal commitments.About the RoleAs the first point of contact for our service customers, you will play a key role in coordinating service activities, supporting technicians, assisting with parts enquiries and helping keep our workshop operating efficiently.Working closely with the Service Manager, technicians, customers and internal stakeholders, you will be responsible for a broad range of customer service, administration and service coordination duties.Key ResponsibilitiesManaging incoming customer service enquiries via phone and emailProviding customers with product information, service updates and supportCreating,



scheduling and coordinating service work ordersPreparing job cards and assisting with technician schedulingFollowing up with customers regarding completed service work where requiredPreparing customer quotations in consultation with the Service ManagerInterpreting parts requirements and identifying the correct parts for customer and workshop needsAssisting customers with parts enquiries and product supportProcessing spare parts orders and coordinating supply to customers and techniciansLiaising with suppliers and internal teams to ensure parts availability for scheduled workOrdering, receipting and coordinating machinery, spare parts and workshop consumablesOrganising transport for machine deliveries and customer collectionsEnsuring all work orders are accurately maintained and updatedAssisting with purchase orders, invoicing and completed job cardsMonitoring service workload and assisting to manage workshop capacity and workflowProcessing cash sales, payments and associated documentationProviding general administrative support to the Service teamAssisting with workshop-related administrative activities including machine tagging, machine movements and consumable managementMaintaining a strong focus on workplace health, safety and environmental requirementsAbout YouTo be successful in this role, you will be organised, customer-focused and capable of managing multiple priorities within a busy service environment.Ideally, you will bring:Experience in administration,



service coordination, customer service or a similar support roleStrong communication and interpersonal skillsA professional and friendly phone mannerExcellent organisational skills and attention to detailStrong computer skills, particularly within Microsoft Office applicationsSound numeracy and literacy skillsThe ability to prioritise tasks and work effectively under pressureA proactive approach and willingness to support a team environmentThe ability to work independently while also contributing to team successExperience with parts interpretation or spare parts sales would be highly regardedA mechanical aptitude or technical understanding of equipment and machinery would be advantageousExperience in a workshop, automotive, agricultural, turf care, construction equipment or related service setting would be highly regardedExperience with ServiceMax or similar service management systems would be advantageousWhat We OfferPermanent part-time positionGenuine flexibility around working hoursSchool-hours-friendly scheduling optionsSupportive and collaborative team environmentOpportunity to work with a respected industry-leading brandDiverse role offering customer service, administration and parts coordination responsibilitiesIf you're looking for a varied and rewarding role where you can utilise your customer service, administration and parts interpretation skills while enjoying genuine work-life balance, we'd love to hear from you.Only shortlisted candidates will be contacted.

📌 Service Advisor (Townsville)
🏢 Toro Australia
📍 Townsville