Business Practice Improvement Officer - Specialist Outpatient Department
Make a real difference to how people access healthcare across the Darling Downs. Based in Toowoomba, you'll lead meaningful improvement initiatives that enhance patient experiences, support clinicians, and strengthen service delivery. This is an opportunity to grow your career, influence positive change, and enjoy the connection, lifestyle and opportunities that come with working in a thriving regional health service.
What your day could look like
As the Business Practice Improvement Officer – Specialist Outpatient Department, you'll help shape better healthcare experiences for people across the region. Working with passionate professionals, you'll turn ideas into action, solve complex challenges and drive improvements that make healthcare easier to access, more efficient and more sustainable for the future.
Every day, you'll contribute by:
Leading improvement initiatives that create better access to care and smoother experiences for patients and families.
Using data and insights to identify opportunities, guide decisions and deliver measurable service improvements.
Building strong partnerships with clinical and operational teams to achieve shared goals and lasting change.
Championing innovative ways of working that strengthen performance, efficiency and patient outcomes.
Let's talk about you!
You're motivated by the opportunity to make things better, not just maintain the status quo. You enjoy bringing people together, solving problems and finding practical ways to improve services that impact real lives. Known for your integrity, curiosity and collaborative approach, you'll thrive in an environment where innovation is encouraged, achievements are shared and every improvement contributes to better healthcare for local communities.
Here's what will help you thrive in this role:
Experience leading improvement, change or project initiatives in a complex environment.




Strong analytical skills with the ability to interpret data and translate it into meaningful action.
Excellent communication and stakeholder engagement skills, with the ability to build trust and influence outcomes.
A proactive mindset, sound judgement and a commitment to delivering high-quality results.
You'll stand out from the crowd if you have experience in healthcare improvement, patient access or performance-focused environments and/or qualifications in project management, quality improvement or a related field.
Why Join Darling Downs Health?
At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region,fromTaroom in the north to Texas in thesouth,our purpose is to ensure accessible and sustainable care.It'scomplex, challenging work that makes a real difference – and the career possibilities are endless.
Whetheryou'rea doctor, nurse, allied health professional, facilities team member,or administrator,you'llsee your impact firsthand.Here,you'llfind opportunities that simplydon'texist elsewhere: the chance to lead initiatives, develop specialties, andembraceresponsibilities that would take years toaccessin larger health services.
Darling Downs Healthis where you can step up sooner, grow faster, and help shape the future of care across our region.
Your career at Darling Downs Health also comes with meaningful rewards:
Maximise your take‐home pay with salary packaging and generous leave entitlements
Enjoy flexible work arrangements that support balance and variety
Access professional development funding, study leave and clear career pathways
Be part of a diverse and inclusive culture that values learning and collaboration.
Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.
For a full list of perks, visit: Darling Downs Health Benefits
Your future is here. Where are you?
If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.
Find out more about us!
Visit our careers site to learn more about working with Darling Downs Health:

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📌 Business Practice Improvement Officer - Specialist Outpatient Department (Toowoomba)
🏢 Queensland Health
📍 Toowoomba