Additional Information
Job Number
********
Job Category
Rooms & Guest Services Operations
Location
******* Port Douglas Road, Port Douglas Queen ****, AustraliaVIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Management
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Manager because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Position Summary:
Manage all aspects of the front office department, tending to the guests and exceeding their expectations
Develop specific goals and plans to prioritise, organise and complete your work.
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
Plan and execute team building activities for your team as together we are better.
Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings




Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:
Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to upscale your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Our Advantages:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend




Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gatherand connect since ****. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing globalteam, and
become
the best version of you.
#J-*****-Ljbffr

📌 Front Office Manager (Port Douglas)
🏢 1BSLF
📍 Port Douglas